Patient Services Advisor

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Hours: 20-25 hours per week across 3-5 days

Shifts: Monday to Friday, including 8am starts and 1–2 late shifts per week, finishing at 7pm. You will be required to work flexibly, where needed, between the hours of 8am and 7pm to provide cover.

If you wish to discuss the hours further before applying please email [email protected]

Closing date: 31st August 2026

Interview date: 3rd September 2026

(The vacancy may close early if sufficient applicants are received)

Job Description

Eve Hill Medical Practice is a busy, well-established family practice in central Dudley, rated outstanding by the CQC in May 2026. Serving around 8,800 patients, many facing high levels of deprivation and ill-health, the practice is known for its commitment to excellent care and service.

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Provide a professional, efficient reception and administrative service to patients, staff, and visitors. Duties include managing appointments (in person, phone, and online), handling enquiries, processing mail and prescriptions, managing patient registrations and records, and supporting clinical teams with clerical tasks. Maintain a tidy reception and clinical area, uphold confidentiality, and ensure excellent customer service.

Key Requirements (Essential):

• Must live in or near Dudley (local knowledge essential)
• GCSE A–C or equivalent; NVQ Level 2
• Strong communication and IT skills (MS Word, email, quick learner with new systems)
• Team player with customer service experience
• Confidential, accurate, motivated, and flexible
• Smart appearance and reliable attendance

Desirable:

• AMSPAR or relevant NVQ
• Call centre or NHS/general practice experience
• EMIS Web experience
• Telephone skills training

Job Types: Part-time, Permanent

Pay: £13.17-£13.50 per hour

Benefits:

• Company pension
• Employee discount
• Free flu jabs

Application question(s):

• Why are you applying for this role? (Failure to complete this will exclude you from final shortlisting)
• Please explain any employment gaps
• What would be your preferred hours per week?

Experience:

• Customer service or administrative: 2 years (required)

Location:

• Dudley DY1 2QD (required)

Work Location: In person