Patient Services Advisor

Job overview

We are a busy dispensing GP Practice looking for a Patient Services Advisor to join our existing team. The environment is fast paced and can be challenging but if this appeals to you, and you are looking for a longer-term career with the potential to develop and learn new skills then read on.

We are looking for a professional, enthusiastic, flexible, person with excellent customer care skills who can make a difference to the needs of the patients. The successful candidate will demonstrate excellent interpersonal, communication and organisational skills, together with the ability to work well under pressure.

We have 1 position available

The successful candidate will be working 21 hours per week and will work a range of shifts (for example 08:00am – 13:00pm or 13.00pm -18.30pm). Overtime is required to cover sickness and annual leave.

If you have any questions or would like to have an informal chat, call Sharnie on 01205 480237 or email [email protected]

Your main duties will include:

• Answering the telephone and dealing with enquiries and booking/cancellation appointments
• Front desk duties such as greeting patients and dealing with enquiries
• Issuing medication from repeat templates
• Taking accurate messages
• Managing correspondence
• Inputting and extracting information from internal systems
• General Admin Duties
• Contacting patients on the recall data base (e.g. Patients who may require a medication review etc.)
• Training will be given if required.

About us

We are a rural Practice with an ever increasing patient list size of just over 6,200. We have 3 GP's, 2 Nurse Practitioners, 4 Practice Nurses, 1 Assistant Practitioner, 1 Healthcare Assistant, Phlebotomist, Care Coordinator, MSK Practitioner, Mental Health Nurse and are superbly supported by our Patient Service Advisors, Dispensary and Administration teams. We are a friendly group of people who believe that patient centred care is at the heart of everything we do.

We are located in Stickney between the market towns of Boston and Spilsby.

Skills:

• Excellent communication skills (written and oral)
• Excellent customer care skills
• Strong IT skills
• Clear, polite telephone manner
• Strong skills in the use of Office and Outlook
• SystmOne user skills
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Other requirements

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Personal Qualities
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting
• Desirable
• Experience of working in a GP setting

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)

Desirable

• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Name: Stickney Surgery

Address:

Main Road

Stickney

Lincolnshire

PE22 8AA

Employers Website

https://www.stickneysurgery.co.uk/

Job Type: Part-time

Pay: £12.86

Schedule:

• Monday to Friday (hours will be discussed in interview)

Work Location: In person

Application deadline: 18/09/2026

Expected start date: October2026

Pay: £12.86 per hour

Benefits:

• Company pension
• On-site parking

Work Location: In person