Patient Services Advisor

Are you a people person with a warm smile and a helpful attitude?

We are a small, incredibly friendly GP surgery located in Leicester, serving patients in Leicester and the surrounding areas.While we pride ourselves on our friendly, close-knit team culture, we are equally passionate about efficiency, clear processes, and smooth workflows.We are looking for a medical receptionist to join our team and become the welcoming face of our practice.

Job Overview

Join our dynamic healthcare team as a Medical Receptionist, where you will be the friendly face and organised voice that sets the tone for our patients’ experience. In this vital role, you will manage front-desk operations, coordinate patient appointments, and ensure smooth communication between patients and medical staff. Your enthusiasm and attention to detail will help foster a welcoming environment and streamline daily clinic activities. This paid position offers an exciting opportunity to develop your administrative skills within a healthcare setting dedicated to compassionate patient care.

Responsibilities

• Being the first point of contact for our patients, both at the front desk and over the phone.
• Handling general administrative tasks to keep the surgery running smoothly.
• Answer incoming phone calls promptly, providing accurate information or directing calls to the right healthcare professional.
• Collect and verify patient information, including insurance details and personal data, ensuring accuracy for medical records
• Manage patient check-in and check-out processes smoothly while maintaining confidentiality of sensitive information
• Maintain organised filing systems for medical records, appointment logs, and correspondence
• Managing clinical correspondence, processing repeat prescriptions, and ensuring data is entered precisely into our clinical system.
• Helping keep our reception environment orderly, tidy, and highly functional.

Requirements

• SystmOne Experience**:** Confident, independent user of SystmOne within a GP practice environment.
• Proven experience in an office environment with strong organizational skills
• Prior administrative experience preferred, especially within a healthcare or medical office setting
• Excellent communication skills to interact effectively with patients, staff, and external providers
• Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail
• Proficiency with office software such as Microsoft Office or similar programs
• Professional demeanor with a friendly attitude that promotes patient comfort and trust
• Flexibility and a adaptable attitude are absolutely essential for this role.

This role is perfect for motivated individuals eager to contribute to a caring healthcare team while utilising their administrative expertise. We value energetic,flexible professionals who thrive on making a difference every day!

Pay: From £12.71 per hour

Experience:

• GP surgery: 1 year (preferred)

Work Location: In person