Patient Services Coordinator

Patient Experience Coordinator

(Dental Front Desk / Patient Services)

Join a Dental Team Patients Love

We’re looking for an energetic, organized, and people-focused Patient Experience Coordinator to become the welcoming face of our dental practice.

This role is perfect for someone who thrives in a fast-paced environment, loves helping people, and takes pride in creating an exceptional patient experience from the very first phone call to checkout.

If you enjoy building relationships, keeping schedules running smoothly, and being part of a supportive, upbeat team — we’d love to meet you.

What You’ll Do

As a key member of our front office team, you will:

• Welcome patients with warmth, professionalism, and positivity
• Answer phones and assist patients with scheduling and questions
• Manage appointment scheduling and maintain an organized daily schedule
• Verify insurance benefits and assist patients with financial information
• Collect payments and maintain accurate patient records
• Support smooth communication between doctors, clinical staff, and patients
• Handle insurance submissions, billing support, and documentation review
• Maintain electronic records using systems such as Open Dental, Dentrix, or similar software
• Assist with front office operations to keep the practice running efficiently
• Help create a positive, caring, and stress-free experience for every patient

What We’re Looking For

We’re seeking someone who is:

• Friendly, compassionate, and highly professional
• Organized with strong attention to detail
• Comfortable multitasking in a busy office environment
• Confident communicating with patients in person and over the phone
• Experienced with dental scheduling, insurance verification, and billing
• Familiar with practice management software such as Open Dental, Dentrix, or Weave
• Knowledgeable about HIPAA compliance and patient confidentiality
• Proficient with computers and Microsoft Office

Preferred Experience

• Previous dental front desk or dental receptionist experience preferred

Pay: From $27.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Paid time off
• Retirement plan

Work Location: In person