Patient Services Coordinator

Position Summary: We are offering a unique opportunity for a Patient Care Coordinator specializing in intake and scheduling services. In this role, your primary responsibility will be serving as a new patient concierge, handling inbound referrals, and managing internal scheduling for various services. We are seeking a candidate who excels in providing top-notch customer service over the phone and via online platforms. Your dedication to delivering excellent patient care through phone. Online, and in person interactions are pivotal to our healthcare facility's success. We are seeking a reliable and motivated individual who can manage patient intake, scheduling, and support with professionalism and efficiency.

FLSA Status: Non-Exempt

Supervisory Responsibilities: No

Reports To: Supervisor of Shared Services

Job Tasks and Responsibilities:

· New Patient Concierge: Assist new patients calling in and requesting appointments through self-scheduling systems and platforms such as Psychology Today.

· Inbound Referrals: Manage inbound referrals for psychiatry and therapy, ensuring seamless patient intake and coordination.

· Appointment Scheduling: Schedule appointments for internal therapy, Transcranial Magnetic Stimulation (TMS), and Esketamine treatments.

· Patient Registration: Help new patients complete registration and intake forms over the phone.

· Message Handling: Address patient messages via the Patient Portal and email promptly.

· Document Management: Maintain electronic patient forms as required.

· Call Coordination: Ensure that all patient-related phone communications are efficient and well-documented.

· Compliance: Adhere to HIPAA requirements relevant to phone-based patient interactions.

· Communication: Maintain strong verbal and written communication skills.

· Teamwork: Collaborate with colleagues as a vital member of our patient care team.

Key Competencies and Qualifications:

· High School Diploma or equivalent (Bachelors preferred)

· Prior experience in customer service or a call center role is preferred.

· Familiarity with EMR/EHR systems.

· Ability to work independently while maintaining a team-oriented mindset.

· Exceptional written and verbal communication skills.

· Strong multitasking abilities.

· Legal authorization to work in the United States.

· Organizational self-starter who possesses the desire to provide the highest level of customer service.

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 3 years (Preferred)
• EHR systems: 1 year (Preferred)

Ability to Commute:

• Asheville, NC 28803 (Required)

Work Location: Hybrid remote in Asheville, NC 28803