Patient Services Coordinator

Hope Health Recovery is a compassionate and patient-centered addiction medicine clinic dedicated to supporting individuals on their recovery journey. We are seeking a Patient Services Coordinator/Clinical Assistant who is passionate about making a difference in the lives of others and thrives in a collaborative healthcare environment.

In this hybrid role, you will serve as both a key administrative and clinical support team member, ensuring a positive patient experience while supporting the delivery of high-quality services. You will be responsible for welcoming patients, coordinating appointments, maintaining accurate medical records, assisting with specimen collection and testing, supporting clinical workflows, and collaborating closely with physicians and other healthcare professionals.

The ideal candidate is organized, adaptable, and empathetic, with a strong commitment to providing respectful care to individuals seeking support for substance use and recovery. This is an excellent opportunity for someone who enjoys a dynamic role that combines patient interaction, administrative responsibilities, and clinical support while contributing to meaningful health outcomes within the community.

Duties and Responsibilities

• Welcome and assist patients, complete check-in procedures, verify demographic and health card information, and maintain accurate patient records.
• Schedule appointments, coordinate follow-up visits, process physician orders, referrals, and other clinic documentation.
• Support patient intake processes by gathering preliminary information and ensuring all required documentation is complete.
• Coordinate urine sample collection, retrieval, testing, and documentation in accordance with clinic protocols.
• Accurately record test results, identify abnormal findings, and escalate concerns to the physician as required.
• Provide patients with instructions, test results, and follow-up information while maintaining confidentiality and professionalism.
• Assist with clinical duties including rooming patients, obtaining vital signs, administering injections (where applicable), and supporting physicians with delegated tasks.
• Manage patient flow throughout the clinic to ensure efficient operations and a positive patient experience.
• Prepare examination rooms, maintain inventory levels, and ensure clinical areas are stocked and organized.
• Monitor missed appointments, conduct patient follow-up calls, and assist with continuity of care planning.
• Support specialized patient programs, including coordination of laboratory requisitions, testing schedules, and external service providers.
• Collaborate with physicians and team members to deliver high-quality patient care and administrative support.

Knowledge, Skills and Abilities

• Compassionate and professional patient-centered approach
• Strong organizational and time-management abilities
• Exceptional interpersonal and communication skills
• Ability to work independently and collaboratively
• Ability to effectively balance and prioritize competing tasks

Qualifications and Experience

• Registered Practical Nurse (RPN) or Registered Nurse (RN) in good standing with the College of Nurses of Ontario (CNO) is an asset
• Minimum of 2 years of medical office experience preferred
• Experience with addiction medicine is an asset
• Experience with PatientVu is an asset

Thank you to all applicants for their interest, however, only those candidates selected for an interview will be contacted. If you are contacted, please advise us if any accommodation is required.

Pay: $21.00-$25.00 per hour

Benefits:

• Flexible schedule
• On-site parking
• Paid time off

Experience:

• medical office: 2 years (preferred)
• Addiction Medicine: 1 year (preferred)

Licence/Certification:

• Nursing (preferred)

Work Location: In person