Patient Services Coordinator

Front Office/Patient Care Coordinator – Boulder

North Boulder Physical Therapy
20–40 hours per week | Part-time to full-time

North Boulder Physical Therapy is seeking an organized, proactive, and people-focused Patient Care Coordinator for our Boulder clinic. This role is central to the patient experience and daily clinic operations—not simply a front-desk position.

Job Responsibilities

• Welcome patients and provide a positive, professional clinic experience.
• Answer phones, respond to questions, and coordinate communication between patients, therapists, and leadership.
• Convert referrals and patient inquiries into scheduled evaluations.
• Schedule patients according to their prescribed plans of care and help keep treatment on track.
• Verify insurance benefits and manage authorization requirements.
• Accurately collect copays, patient balances, and supply payments.
• Monitor clinic schedules, identify openings, and proactively fill available appointments.
• Track referrals, scheduling activity, patient retention, and other clinic metrics.
• Maintain accurate patient records and complete administrative responsibilities.
• Proactively identify concerns, communicate roadblocks, and help develop solutions.
• Support the organization and daily flow of the clinic.

What We’re Looking For

• Strong customer service and relationship-building skills.
• Excellent communication in person and over the phone.
• Ability to stay organized and multitask in a fast-paced environment.
• Strong attention to detail and consistent follow-through.
• Comfort learning scheduling, electronic medical record, and insurance systems.
• A team-first mindset with a willingness to take ownership and initiative.
• Previous administrative, scheduling, customer service, or healthcare experience is preferred.

Schedule and Compensation

• 20–40 hours per week initially
• Part-time or full-time, based on clinic needs and candidate availability
• Weekday availability required

Eligible employees may receive health, dental, and vision insurance; a health savings account; paid sick time; paid time off; and a 401(k) with employer matching.

About North Boulder Physical Therapy

North Boulder Physical Therapy is a locally owned, therapist-led practice that has served the community since 1980. Our core values are Win Together, Be Influential, Own Up, Have Fun, and Give Back.

To apply, email your resume and general weekly availability to [email protected] with “Boulder Patient Care Coordinator” in the subject line.

North Boulder Physical Therapy is an equal opportunity employer.

Pay: From $16.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• 401(k) matching

Work Location: In person