Patient Services Coordinator (Medical Reception)

Leading the future of reproductive care
At Monash IVF we’re trying to change the way society thinks and acts in relation to their fertility. We’re removing stigmas, empowering people to make better decisions and to act earlier. Ultimately, we are trying to improve everyone’s chance of having a family.

That’s why it’s so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference. If this sounds like you, read on.

Monash IVF Group values each and every one of our employees.
Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits.

• Your professional growth truly matters to us - we’re dedicated to supporting you with meaningful development opportunities, guidance, and a commitment to your success. You will have access to participate in an Annual Mentor Program, as well as a Learning & Development Framework that supports your professional goals.
• We deeply care about our employees’ physical and mental well-being, as well as work-life balance, fostering a supportive environment where you feel valued, heard, and empowered to thrive both personally and professionally. Enjoy access to CU Health Employee Assistance program and Fitness Passport gym membership!
• As part of our commitment to you, we offer 12 weeks paid parental leave and exclusive discounts on MIVFG fertility and ultrasound services, providing you with the support you need during life's important moments.

About the role:
As a Patient Services Coordinator, you will be the first point of contact for patients engaging with our clinic. With empathy, professionalism and attention to detail, you will ensure every patient feels supported, informed and cared for throughout their journey.

What you'll be doing:

• Working in a highly patient-facing reception role, delivering exceptional customer service while managing front desk operations and patient interactions.
• Acting as the first point of contact for patients, delivering a warm, professional and welcoming reception experience.
• Providing a best-in-class patient experience across all interactions, both in person and over the phone.
• Triaging and responding to incoming calls promptly and professionally, directing enquiries to the appropriate team members.
• Managing patient bookings, coordinating appointment schedules, and monitoring daily clinic activity.
• Accurately entering and maintaining patient records within the patient management system.
• Supporting the wider clinical and administrative team with general administrative tasks as required.
• Contributing to the smooth and efficient day-to-day operation of the clinic by ensuring reception and patient administration processes run seamlessly.

To be successful in this role, you will bring:

• Previous experience in a reception, customer service, or administrative role, ideally within a medical or healthcare environment.
• Previous medical administration experience is highly desirable, but not essential.
• Excellent communication skills with the ability to confidently engage with patients, colleagues and external stakeholders via phone, email and face-to-face interactions.
• Strong attention to detail and exceptional organisational skills.
• Confidence using IT systems, with proficiency in Microsoft Office essential.
• The ability to multitask, prioritise competing demands and manage your time effectively in a busy environment.
• A collaborative and team-focused approach, with the ability to work effectively within a multidisciplinary team.
• Knowledge of medical terminology is desirable but not essential.
• A compassionate, patient-centred mindset and a genuine commitment to delivering an outstanding patient experience.

This is an excellent opportunity for a professional, customer-focused receptionist who enjoys working in a patient-facing environment and takes pride in creating positive experiences for every patient who walks through the door.

Why work with us?
At Monash IVF, we are more than just a workplace - we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state-of-the-art facilities provide an inspiring environment where cutting-edge technology meets compassionate care.

We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities, and our hybrid working model provides the flexibility you need to maintain a healthy work-life balance, while still being a part of a vibrant and fun team.

This is more than just a job - this is an opportunity to lead our largest region, influence strategic direction and contribute to meaningful outcomes for patients and families every day. If you're passionate about people and ready to make an impact, we’d love to hear from you!

If you’re ready to join the brave leaders of reproductive care, please apply now.

Closing Date: Friday 4 September 2026 (Unless filled prior)

Lara Shmidel
People and Culture Business Partner

All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.