Patient Services Rep

Overview:

Join our team as a day shift, full-time, Patient Services Rep (PSR) in Muskogee, OK.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Utica Park Clinic, founded in 1982, is a multi-specialty medical group with more than 300 employed physicians and advanced practice providers representing over 25 specialties across 80 plus clinics in Oklahoma.

Responsibilities:

• This is a Multi-faceted position consisting of customer service, insurance verification, registration, payment collection, data entry, and referrals.
• Responsible for ensuring patient flow, medical record availability and completeness, scheduling physician/provider appointments, and maintenance of physician appointment schedules.
• Receives and greets patients and visitors, ascertaining their needs and assisting them in a timely and courteous manner. Answers the telephone promptly in a customer-friendly manner.
• Collects and verifies accurate patient information and enters it into the registration system. Receives payment for services and correctly completes charge slips for data entry.
• Committed to being a team player by performing all duties as required or assigned to provide quality patient care.
• The individual will also have responsibility to uphold the policies and procedures of Hillcrest Healthcare System.

Qualifications:

Job Requirements:

• High School Diploma or GED.
• Excellent written/verbal/telephone communication skills.
• Basic computer knowledge.
• Basic understanding of insurance, referrals, and medical records.

Preferred Job Requirements:

• Previous customer service experience.
• Previous medical office experience.