Patient Services Representative (Administration)

A Patient Services Representative is an administrative role, full time hours from Monday to Friday from 8 AM - 4 PM.

Job Purpose:

The Patient Services Representative serves prospective patients by determining requirements and qualifying new patients to help book in consultations through phone calls and emails; answering inquiries; fulfilling requests; maintaining database with data entry for each new patient.

Duties:

• Demonstrate a strong customer focused philosophy in all interactions with patients.
• Determine patient requirements by working with prospective patients and gathering the information needed .
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Fulfills requests by clarifying desired information; booking consultations when patients are deemed qualified.
• Maintains database by entering information.
• Receive, communicate and coordinate communication between patients and administrative staff.
• Work with the manager to create strategies to improve patient satisfaction.
• Receive and make phone calls and e‐mails.
• Coordinate documents with patients, answer questions and send reminder e‐mails/calls.
• Other duties as required.

Skills/Qualifications:

• Excellent English communication skills: good spelling, punctuation, grammar as well as spoken English.
• Able to talk to patients in an understanding way.
• Knowledge of medical/hair loss/hair transplant terminology.
• Good organizational and time management skills.
• Able to keep patients’ information confidential.
• Able to use office equipment including computers, and able to learn new software.
• Able to be flexible and adapt to new or changing requirements.
• Proficient using the latest versions of Microsoft Word, Excel; email and web.
• Possesses highly developed analytical, problem solving, critical thinking skills.
• Demonstrates commitment to professional development and learning.
• Completion of a recognized training program from a business or community college or combination of education and experience working in a medical facility.