Patient Services Representative

Premier Breast Health Institute is a freestanding diagnostic imaging center committed to providing high-quality patient care in a compassionate, efficient, and professional environment. Our services include MRI, ultrasound, mammography, and X-ray. We are currently seeking a friendly, detail-oriented Patient Services Representative to join our team.

Position Summary:

The Patient Services Representative (PSR) is responsible for patient registration, scheduling, insurance verification, and delivering exceptional customer service that reflects our values of care and professionalism.

Key Responsibilities:

• Accurately enter patient demographics and insurance information
• Schedule appointments and manage incoming referral requests
• Verify insurance eligibility and benefits prior to appointments
• Collect co-pays and provide financial estimates when needed
• Maintain HIPAA compliance and patient confidentiality at all times
• Coordinate with technologists and clinical staff to ensure a smooth workflow
• Assist with medical records requests and phone inquiries
• Perform general administrative duties including scanning, filing, and data entry

Qualifications:

• High school diploma or equivalent required; associate’s degree preferred
• Minimum 1 year of experience in a healthcare front desk or patient-facing role
• Familiarity with medical terminology and insurance plans
• Strong communication and interpersonal skills
• Proficiency in EMR and scheduling systems (experience with radiology systems a plus)
• Ability to multitask in a fast-paced environment with attention to detail

Schedule:

• Monday to Friday

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person