Patient Services Representative

• Provide smooth and timely flow of patients in accordance with the COHC patient flow guidelines while responding to high volumes of patients in short time spans.
• Demonstrate, understand, and perform triage activities for all walk-in patients and medical phone inquiries.
• Provides efficient, accurate, and timely medical secretarial support to facilitate patient flow.
• Assists with scheduling office visits, internal referrals, obtaining prior authorizations for treatment (as needed), and routing phone calls from patients, physicians, insurance companies and pharmacies.
• Completes and maintains standard records/forms/logs according to procedures, as required by department.
• Obtains and updates account information including patient demographics and insurance information with minimal errors to ensure accurate reimbursement.
• Works effectively within a team to provide high quality customer service and ensure high quality care for our patients.
• Maintains a safe, clean and orderly environment for patients and visitors.
• Models high level customer service by demonstrating a willingness to serve all patients;  maintaining an awareness of patient needs and responding to those needs within their job duties;  using tact, discretion, and compassion in dealing with team members to ensure quality patient care.
• Demonstrates willingness for self-improvement by collaborating with leadership to identify learning needs (reflective of the organization and of the individual) and seek instruction from appropriate resources.
• Contributes to improvement by participating in meetings, training, in-service education, and performance improvement activities as directed.
• Ability to handle cash and obtain payment from patients as required.
• Ability to recognize emergent situation and react swiftly in emergency situations.
• Comply with all Federal, state, local, Joint Commission Occupational Safety and Health Administration (OSHA), DPH, Subcontractor safety and operational regulations, directives and standards.
• Maintain confidentiality of all information and supporting patients' privacy, rights, and safety.
• Provide coverage for other clinical areas (as requested)
• Must maintain appropriate attendance.
• Performs miscellaneous duties as required by management.

Additional Responsibilities

• Must be willing to work a flexible work schedule which can include evenings and weekends

• Ability to prioritize and multitask.

• Excellent communication skills.

• Demonstrated effective customer service skills along with proper telephone etiquette.

• Working knowledge of Microsoft Office Software and basic computer skills.

• Able to efficiently function in fast-paced work environment.

• Bilingual (English and Spanish) Skill Preferred

Professional Experience/Educational Requirements

• High School graduate or equivalent GED.