Patient Services Representative

Full Time

Church Point, LA, United States

Posted: 09-Sep-26

Summary:

Full-time position Monday through Friday

Description:

• Applicants without a resume will not be considered.

JOB SUMMARY:

The Patient Services Representative is responsible for providing administrative support to ensure the efficient operation of the clinic. This includes managing patient check-in and check-out processes, scheduling appointments, maintaining medical records, and handling billing and insurance claims. The ideal candidate will possess strong organizational skills, excellent communication abilities, and the ability to work collaboratively with healthcare professionals to ensure a seamless patient experience.

QUALIFICATIONS:

• A high school diploma or equivalent; additional education or certification in medical office administration is preferred
• Minimum of 2 years of experience in medical office or healthcare setting
• Familiarity with medical terminology, billing, and coding standards (e.g., ICD-10, CPT)
• Proficiency with electronic health records (EHR) and practice manager software
• Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Exceptional organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a fast-paced environment
• Ability to maintain confidentiality and comply with HIPAA regulations
• Ability to handle multiple tasks simultaneously and prioritize effectively
• Exceptional organizational skills, effective time management, ability to multi-task while still paying close attention to detail; meticulous
• Ability to take initiative and to see projects through to completion
• Ability to work collaboratively and compassionately with other staff in a fast-growing, fast-paced, and changing work environment
• Team player who shares and participates in the vision and goals of ASLH
• Supervisory and leadership skills are a plus

JOB RELATIONSHIPS: Reports directly to the Clinics Manager; works collaboratively with medical providers, nurses, and other administrative staff.

DUTIES/JOB RESPONSIBILITIES:

• Greet patients and visitors professionally and courteously
• Schedule patient appointments and manage the clinic's appointment calendar
• Assist patients with the check-in and check-out processes, including verifying insurance information and collecting co-pays
• Maintain and update patient medical records in the EHR system
• Process billing and insurance claims, ensuring accuracy and compliance with regulations
• Respond to patient inquiries regarding appointments, billing, and other concerns
• Coordinate with healthcare providers to ensure timely and accurate patient care
• Handle administrative tasks such as filing, scanning, and faxing documents
• Assist with inventory management, ordering office supplies, and maintaining stock levels
• Ensure compliance with all relevant laws and regulations, including HIPAA and other patient privacy requirements
• Assist with other special projects as requested by the Office Manager

This job description is intended to provide a general overview of the position and is not an exhaustive list of duties and responsibilities. The organization reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Title:

Patient Services Representative

Department:

Therapy

Level:

Experienced

Type:

Employee

Employment Status:

Full Time

Wage Type:

Hourly

Posted:

09-Sep-26

Branch:

Acadia St. Landry Hospital

Location:

Church Point, LA, United States

Company:

Acadia St Landry Hospital