Patient Services Representative

Responsibilities

• Welcome patients warmly upon arrival, facilitate the check-in and check-out process and provide direction or assistance as needed
• Assist with registration process and enter all information into the Electronic Medical Record (EMR) system with attention to detail
• Answer professionally to incoming calls, providing courteous assistance and accurate information to callers
• Schedule patient appointments effectively to ensure smooth service operations
• Verify patient insurance coverage and eligibility, accurately documenting insurance information in the EMR system and communicating any relevant details to patients
• Assess and collect payment based on Health Center’s policy and procedure
• Maintain confidentiality and compliance with privacy regulations
• Perform other unit-specific duties as assigned

Minimum Qualifications

• High school diploma or equivalent; Associate degree preferred
• Previous experience in a healthcare setting or customer service role preferred
• Strong computer skills required, with proficiency in electronic medical record systems considered a plus
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask effectively
• Knowledge of medical terminology and insurance procedures is a plus
• Bilingual in English/Chinese

Benefits

• Medical insurance
• Employer-paid dental, vision, disability and life insurance
• 403(b) retirement savings plan
• Flexible spending accounts for transit, parking, health and dependent care
• Paid time off (28 days for the first year of employment)
• Employee Assistance Program
• Employee Discount Programs
• Tuition reimbursement for eligible employees, and
• The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program