Patient Services Representative

The Patient Services Representative (PSR) is responsible for providing high-quality customer service to patients, co-workers, and all visitors to CHC. Some, but not all, requirements of this position are pre/post-visit planning, patient outreach, appointment scheduling, efficiently managing clinical patient flow, patient registration, coordinating with clinical staff and answering patient questions, administrative tasks, managing multiple phone lines systems and using the Electronic Health Records systems EPIC.

Please note: This position is not eligible for remote or hybrid work-it is in office 100% of the time.

Positions available: Riverside-1 and Winooski-1

A) Education & Experience:

• High School Diploma or GED
• Prior experience in a related field preferred

B) Knowledge, Skills & Abilities:

• High-level customer service skills, including the ability to maintain an even tone in the face of conflict.
• Good computer skills, including accurate data entry and the ability to use Microsoft Office products, including Word, Excel, and Outlook, as well as electronic scheduling systems.
• Ability to convey detailed information clearly, ensuring others understand.
• Ability to give full attention to what others are saying, to understand the points being made, and to ask appropriate clarifying questions.
• Ability to self-motivate, attend to and retain detail, and prioritize/re-prioritize with minimum supervision.
• Ability to handle a fast-paced and changing environment.
• Willingness to work in a variety of locations and service lines for shifts as needed.

CHCB employees enjoy comprehensive benefits including:

• Flexible Spending Accounts
• Excellent Dental and Vision coverage
• Comprehensive Life and Disability Insurance benefits
• 401K with contribution of 3% after one year of service
• Continuing Education funds for licensed applicable roles
• Combined time off
• Eight paid annual holidays (six fixed, two floating)
• Employee Assistance Program available to all household members
• Local discounts and perks!