Patient Services Representative

Job Summary:

Under direct and indirect supervision, the Patient Care Representative (PCR) is primarily responsible for patient communication to discuss therapy progress, physician follow-up, medication profile updates, and obtain inventory from the patient to properly refill the orders. He/She will assist the pharmacist in obtaining laboratory values for review.

Roles and Responsibilities:

• Maintain team schedule for patient follow-up/refill assessments and deliveries. Participates in team huddles each morning to prioritize and coordinate the processing, compounding, and delivery of supplies/orders.
• Communicates with patients to review inventory to properly refill existing orders. Anticipates patient care or supply needs to ensure appropriate inventory is maintained for patients. Reports identified non-compliance, processes orders, prints labels, and packing lists in a timely manner.
• Ensure timely and appropriate documentation in progress notes.
• Communicates effectively with patients/caregivers and clinicians involved in care of patient. Discusses patient progress, documents in progress notes, and forwards all concerns and clinical questions to team pharmacist.
• Communicates effectively with the Warehouse Coordinator to ensure patient needs are met for adequate supplies and timely deliveries.
• Updates patient medication profile in EMR and presents to team pharmacist for review.
• Follow-up with physician's office as appropriate within the scope of practice.
• Notifies Reimbursement team of patient hospitalizations, changes in prescription, and changes in patient status.
• Assist pharmacists in obtaining laboratory values and forward to ordering physician. Enters lab values in EMR as appropriate.
• Provide delivery representative with patient pick-up forms and assist with scheduling of pick-up of equipment and medical waste.
• Performs all other duties assigned by his/her respective Supervisor/Manager.
• Complete understanding of confidentiality with respect to Company proprietary information as well as information concerning patient/client care; complying with all federal and state laws as apply to confidentiality of protected health information (PHI) and electronic protected health information (EPHI); and following HIPAA guidelines regarding readily identifiable protected health information.

Qualifications and Experience

Required:

• Completion of a Pharmacy Technician training program/certification as applicable based on State regulations.
• Meet the pharmacy technician requirements of the respective state
• Current, active and in good standing technician license/registration in the state of employment.
• Strong computer skills (Microsoft Word, Excel, PowerPoint)
• Exceptional communication- verbal and written
• Strong interpersonal skills
• Strong organizational and process skills
• Ability to work well under pressure ,meet timelines, and completes assigned projects
• Strong critical thinking and problem solving skills
• Proven performance, history in related field
• Exceptional attention to detail and demonstrated results
• Exceptional track record of customer satisfaction

Preferred:

• Have a minimum of 6 months pharmacy technician or related experience; have a good working knowledge of pharmacy procedures.
• Working knowledge of Home Infusion, Specialty Infusion and Durable Medical Equipment (DME)
• 2+ years of computer data entry experience or related field

Benefits:

We value our employees and support work-life balance with a benefits package that includes PTO, health, dental, and vision insurance, along with optional voluntary benefits to meet your individual needs.