Patient Services Representative

About Us

Repsher Physical Therapy has proudly served the Capital Region since 1980. With over 500 five-star Google reviews, we are known for expert therapists, compassionate care, and a supportive team environment.

Position Overview

We are seeking an energetic and empathetic Patient Services Representative to help work in our very busy front office and provide an excellent patient experience.

Key Responsibilities

• Greet and assist patients with intake forms and paperwork
• Answer phones, schedule appointments, and manage patient flow
• Collect co-pays and verify insurance benefits
• Maintain accurate EMR records and uphold HIPAA compliance
• Communicate with therapists and coordinate office needs
• Support occasional marketing and administrative tasks

Work Hours & Onboarding

• Mon/Wed: 10:00 AM - 6:30 PM
• Tues/Thurs: 6:30 AM - 3:00 PM
• Fri (alternating): 6:30 AM - 3:00 PM / 8:30 AM–5:00 PM
• Initial Training period (roughly 2 weeks) will consist of hours roughly 8AM-4PM

Qualifications

• Highly organized, self-directed, and team-oriented
• Must be able to multi-task and prioritize tasks
• Strong written and verbal communication skills
• EMR and computer proficiency (our EMR is web browser based)
• Empathetic and patient-focused
• Prior Health Care Office experience a plus

Salary & Benefits

• $40,000 - 50,000 per year depending on experience
• Health insurance coverage at 70-75%
• 4 weeks paid time off + 8–11 holidays
• Retirement plan with 3% match (after 2 years of employment)
• Maternity/paternity benefits and performance bonuses

Apply Now

Submit your resume and a brief cover letter explaining why you’d be a great fit for our team. If you enjoy working in a supportive environment and helping people on their journey to better health, we’d love to hear from you!

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Parental leave
• Retirement plan

Application Question(s):

• Are you available to work the full schedule listed in this job posting?
• Are you comfortable working in a fast-paced environment that involves answering phones, scheduling patients, collecting payments, and interacting with patients throughout the day?
• How many years of experience do you have in a customer service, medical office, administrative, or front-desk role?

Work Location: In person