Patient Services Representative

ARE YOU LOOKING FOR A REWARDING CAREER WITH A GROWING AND DYNAMIC TEAM? CONSIDER UCBC.

At University Cancer & Blood Center, we pride ourselves on listening. On providing hope, guidance, and comfort. On getting up each day and striving to make a positive impact on the lives of patients and their families. From our front-desk staff to our counselors, nurses, technicians and physicians – who’ve chosen to accept their calling, we salute them for their efforts and recognize them as the very special individuals that they are.

DO YOU HAVE WHAT IT TAKES TO JOIN US? IF SO WE’D LOVE TO HAVE YOU!

Job Description University Cancer & Blood Center/University Health Alliance is seeking a full-time Patient Services Representative for their new unit, Advanced Endoscopy of Georgia. Will coordinate all aspects of scheduling surgical procedures and assist leadership in the daily operation of the facility activities in accordance with federal, state and facility policies and procedures. Assist with scheduling/admitting activities, coordinate the reception/admitting activities and promote communication throughout the facility. Perform clerical and reception duties. Maintain the facility medical records according to established guidelines and requirements.

Key Responsibilities The duties and responsibilities of the position include, but are not limited to:

Clerical Skills

• Records accurate telephone messages.
• Types correspondence accurately and timely.
• Files documents correctly, per protocol.
• Distributes documents correctly and in a timely manner.
• Schedules, reschedules and cancels cases as directed.
• Obtains necessary admission information during scheduling procedures.
• Receives and processes heavy volume of incoming calls.
• Transfers calls appropriately.
• Processes incoming and outgoing mail.
• Demonstrates awareness of protocol for malfunctioning equipment and repair and reports to appropriate personnel.
• Follows established processes to obtain, manage and utilize patient information to enhance and improve individual and organizational performance in patient care.
• Provides for confidentiality, integrity and security of medical records.

Communication

• Listens respectfully, gives feedback directly, honestly and talks with others to clarify differences.
• Effectively communicates and interacts with patients (using translation services when needed), their family, and other external and internal clients (including fellow employees) from diverse backgrounds.

Quality

• Demonstrates a willingness to look at new ideas and work in a changing environment.
• Understands, verbalizes and participates in the quality improvement process.
• Supports initiatives designed to improve individual and organizational performance.

Qualifications

• High school diploma or GED required.
• Good communication a must.
• Proficiency with computers and other standard office equipment.
• Two (2) years' of medical administrative experience strongly preferred.
• Ability to work independently and closely with a team.

Benefits We are committed to providing our employees with the support they need. At University Cancer & Blood Center/University Health Alliance, we offer eligible employees an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

• Medical, Dental, Vision, Life Insurance and Flexible Spending
• Vacation and Sick time
• 401K
• Profit Sharing
• Short Term & Long Term Disability coverage
• Accident Insurance
• Critical Care Policy
• Hospital Indemnity