Patient Services Representative Extern (Poway)

ABOUT US:

At Neighborhood, community health is about more than just vaccines and checkups — it's about helping people live their healthiest, happiest lives. As a Medical Assistant extern, you'll be part of that mission. Neighborhood Healthcare is a private, non-profit community health organization that serves more than 100,000 patients every year through over 500,000 medical, dental, and behavioral health visits. Since 1969, we've been committed to providing high-quality, compassionate care to everyone — no matter their background or circumstance.

Our vision is simple: a community where everyone is healthy and happy. We live by our values — compassion, integrity, professionalism, collaboration, and going above and beyond. If you're looking for a meaningful externship experience where you can grow, make real connections, and contribute to something bigger, we’d love to have you on this journey. At Neighborhood, we are Better Together.

Please note: This externship is focused on front office/desk experience.

RESPONSIBILITIES:

Externs will primarily support front office tasks, such as:

• Assesses incoming phone calls to determine the correct course of action based on customer's information and needs
• Corresponds with patients, salespeople, and visitors in an accurate, expeditious, courteous, and competent manner via in-person, telephone, and/or mail
• Conducts appointment reminder calls to all patients; including noted documents required for their visit
• Schedules appointments and enter all required data into electronic scheduler
• Tracks and records filled and cancelled appointments
• Prepares patient charts prior to their appointments
• Verifies patient appointments and arrival time at registration
• Receives and records patient payments in computer and ledger for services received
• Verifies patient records are up to date and accurate; makes appropriate changes in computer system, as needed

REQUIREMENTS:

• Currently enrolled in the Medical Administrative Assistant/Medical Office Specialist program at one of our partnership schools.
• Available Monday through Friday, 8:00 AM to 5:00 PM for the full externship
• Professional, dependable, and eager to learn in a clinical setting
• Bilingual (English/Spanish) preferred

Benefits of the Externship:

• Practice the skills you've learned in your Medical Administrative Assistant/Medical Office Specialist program in a real-world setting
• Gain valuable front desk experience alongside a supportive care team
• Build connections with Neighborhood Healthcare staff and leadership
• While employment after externship is not guaranteed, there are opportunities for employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.