Patient Services Representative - General and Vascular Surgery

Join the team that sets the standard. BayCare hires talented professionals who believe in superior patient-focused care. Here you’ll experience the resources of a large organization, with the benefits of a smaller, close-knit team. Join BayCare where we are redefining care as a true partnership through specialized care that helps individuals live healthier, fuller lives.

BayCare Clinic General and Vascular Surgery is looking for a Patient Services Representative to join our team in Green Bay, WI. We’re looking for a compassionate, authentic candidate who is ready to create personalized and meaningful experiences for every patient. The typical hours for this role are Monday-Friday from 8:00am - 5:00pm. No Holidays! No Weekends!

About BayCare:

Based in Green Bay, BayCare is the largest physician-owned specialty-care clinic in Northeast Wisconsin. We offer expertise in more than 20 specialties with more than 250 physicians and providers. BayCare is a joint partner in Aurora BayCare Medical Center, a 167-bed, full-service hospital.

BayCare offers part-time and full-time employees a comprehensive benefits package including health, dental, disability and life insurance, as well as flexible spending options. We also offer a 401k retirement plan with a company match, generous PTO, and paid holidays.

The Practice:

The General & Vascular Surgery department is a rapidly growing practice including Bariatric, Medical Weight Loss and Breast Health specialty services. Our newly renovated practice site is conveniently located within Aurora BayCare Medical Center, proving exceptional patient care to the greater Green Bay area.

The Team:

Each member of our team plays an enormous role in giving our patients the kind of personalized experiences and superior care that help them live stronger healthier lives. We believe in the power of a positive, collaborative culture, and we strive to provide a supportive and energizing work environment.

Every member of our team has a voice and is trusted to have ownership over their work. To encourage this, we provide regular opportunities for professional development, we seek feedback and ideas, and invite participation on a variety of projects.

The Job:

• Greets and checks in patients.
• Assists patients in filling out patient forms.
• Answers phones, takes messages, routes calls when necessary.
• Develops patient charts.
• Enters pertinent information into patient charts.
• Schedules patient appointments.
• Collects co-payments from patients.
• Performs general office duties.
• Respects and maintains confidentiality.
• Works in a safe, compliant, and ethical manner at all times.

The Requirements:

• A minimum of a high school education or equivalent.
• Post high school coursework in Medical Terminology and/or HealthCare Business Services is appropriate.
• Must have a working knowledge of medical terms and health insurance.
• Must possess strong desktop computer skills.
• Experience with EPIC is preferred.
• Prior experience in a medical setting is preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.