Patient Services Representative - Lead

Overview

At Vista Community Clinic (VCC), we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it’s needed most.

As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. We know that our success is a direct result of the exceptional talents and dedication of our employees.

✨For eligible employees, benefits include:✅ Competitive compensation & benefits ✅ Medical, dental, vision✅ Company-paid life insurance ✅ Flexible spending accounts ✅ 403(b) retirement plan

Why VCC?

• 🏅 Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S.

• Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT.

• A robust training & development culture to help you grow and advance your career.

• A workplace built on respect, collaboration and passion for care.

Responsibilities

Lead Responsibilities

• Ensure staff are providing excellent customer service
• Provide oversight of front desk staff, be a resource to assist with PSR duties and questions
• Responsible for checking patients in for appointments, verifying demographic and insurance information, collecting payments, scheduling appointments, identifying and communicating to the patient needed clinical services
• Facilitate the flow of patients from the front to the back office, ensuring patients are in exam room on a timely basis
• Show support to the staff and ensure the following is being completed
• Ensure all PSR’s are using Well 100% of the time
• Ensure all PSR’s are running Pointcare for ALL SFS patients 100% of the time, and referring to CEC
• Ensure all PSR’s are jockeying the schedules
• Ensure department is printing gaps in care reports 100% of the time for all patients
• Monitor patient schedules and ensure that all appointments slots are booked
• Decrease the number of voided encounters
• Following up and scheduling of no shows, cancellations appointments per policy
• PCP continuity-schedule to improve
• Completion of chart prep and collecting accurate demographic information
• Travel to other VCC locations as needed

Greet and respond to limited inquiries from patients and customers in a professional manner. Perform a variety of clerical functions.

• Greet patients in-person and via telephone
• Verify insurance eligibility and copy insurance cards
• Perform financial and eligibility screening for clinic programs
• Print daily schedule and confirm next day’s appointments
• Complete appropriate paperwork as needed for patients: school excuses, Head Start forms, etc.
• Make follow-up appointments for referrals from other sites
• Call, reschedule  and mail letters to all N/S patients
• Responsible for patients checking in through completing encounters, personal records forms, etc.

Qualifications

Minimum

• High school graduate or equivalent
• Minimum three years’ medical/dental office experience
• Minimum one year experience in insurance billing in a medical/dental setting
• Bilingual English/Spanish
• Valid California driver’s license and proof of auto insurance
• Clean driving record for a minimum period of three years prior to hire; must maintain clean driving record throughout employment
• Must successfully complete initial training program

Preferred

• Minimum one year supervisory or lead experience

Required Skills/Knowledge/Abilities

• Experience/familiarity with Practice Management and Electronic Dental Records systems, NextGen preferred
• Ability to interface with all levels of personnel in a professional manner
• Excellent customer service skills and commitment to providing the highest level of customer satisfaction
• Ability to type minimum 35 WPM

Preferred Skills/Knowledge/Abilities

• Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred
• Experience/familiarity with computers, Microsoft Office products, business e-mail communication systems and internet search capabilities

Pay Range

• $23.00 - $25.00 Depending On Experience