Patient Services Representative (Multiple Positions)

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13686733

**Practicing at GraceMed**

If you are a healthcare professional, we appreciate your interest in

practicing in a community health setting at **GraceMed**. This is a

clinical environment where you can be a part of a diverse team of

professionals who come together to address the whole health of the

patient. Youll make a difference you can see every day as you care for

patients who are often high-risk because of their underserved status.

Youll be fully supported by a staff and organization set up to let you

focus on delivering care. And youll be part of a team that has

distinguished itself for its quality of care and outcomes.

• Reporting Relationship:** Reports to the Clinic / Medical Manager /

Dental Clinic Manager

• Supervision Responsibilities:** No
• Essential Role:** Provides critical first contact between patients and

GraceMed Health Clinic, Inc. Professionally greets and directs patients

through scheduling follow-up appointments and updating pertinent

information in EClinical Works (ECW) database.

Duties & Responsibilities

• Greets and check in patients arriving for an appointment, helps

patients feel welcome.

• Verifies necessary information for patient appointments to include;

patient information is current in ECW software and type of clinical

visit.

• Verifies patient information prior to appointment including, next

day insurance coverage verification (if expired or changed note

account, this patient will be referred to the payment specialist

upon arrival), and same day demographic verification. Ensures action

is corrected and noted in ECW as needed.

• Assist with next day appointment reminders when needed. Ensures

action is noted in ECW.

• Prepares paperwork for patients to complete in advance of

appointment.

• Documents patient cancellations and failure to show for appointment

per protocol.

• Receives deliveries, and distributes them to appropriate personnel.
• Maintains cleanliness and orderliness of reception work area and the

waiting area.

• Maintains patient confidentiality at all times.

Working Conditions Medical office setting. Ability to sit and/or stand for long periods of

time. Bending, stooping, and lifting (up to 50lbs.) may be required.

Interaction with physicians, patients and other office personnel. May

involve contact with angry, upset or ill persons. May involve potential

exposure to blood and body fluids and other hazardous substances. Must

have visual acuity and manual dexterity to interface with computer. Must

have auditory acuity to handle phone calls.

• The above statements are intended to describe the general nature and

level of work being performed. They are not intended to be construed, as

an exhaustive list of all responsibilities, duties, and skills required

of personnel so classified.*

• This job description has been examined for compliance with the

Americans with Disabilities Act (ADA) and the Fair Labor Standards Act

(FLSA) (May 1995).*

• GraceMed Health Clinic** is an equal opportunity organization and

shall not discriminate on the basis of race, color, religion (creed),

gender, gender expression, age, national origin (ancestry), disability,

marital status, sexual orientation, military status, or for any other

discriminatory reason prohibited by applicable law.*