PATIENT SERVICES REPRESENTATIVE - NIGHT SHIFT

Position Summary:

The Patient Access Representative – Outpatient Services is responsible for greeting patients, registering outpatient visits, verifying insurance, and ensuring accurate demographic and financial data collection at West Ascension Parish Hospital. This position plays a vital front-line role in the patient experience, delivering high-quality customer service and supporting efficient patient flow in a small, rural hospital setting.

Essential Duties and Responsibilities:

• Greet and check in patients for outpatient services, ensuring a welcoming and professional environment.
• Accurately obtain and enter patient demographics, insurance information, and consent forms into the registration system.
• Verify insurance coverage, obtain authorizations or referrals as needed, and collect co-pays and other point-of-service payments.
• Maintain accurate and organized records in accordance with HIPAA regulations.
• Respond to patient inquiries regarding appointments, services, and billing procedures.
• Communicate effectively with clinical departments, billing, and scheduling to support coordinated patient care.
• Handle patient documents such as ID cards, insurance cards, and signed consent forms.
• Maintain knowledge of hospital services, scheduling guidelines, and financial policies.
• Assist with other clerical duties such as filing, faxing, scanning, and phone coverage as needed.

Qualifications:

Education:

• • High school diploma or GED required.
  • Coursework or certification in medical office administration, billing, or health information preferred.

Experience:

• • At least one (1) year of experience in patient registration, customer service, or healthcare administration preferred.
  • Experience in a hospital or clinic setting is a plus.

Knowledge, Skills, and Abilities:

• Strong interpersonal and communication skills; ability to engage with patients of all backgrounds.
• Proficient in data entry and use of electronic health record (EHR) systems.
• Basic understanding of health insurance and financial policies in a healthcare setting.
• Ability to multi-task and manage time effectively in a fast-paced outpatient environment.
• Commitment to confidentiality, professionalism, and patient-centered service.
• Team-oriented with the flexibility to work varied shifts and adjust to department needs.

Work Schedule:

Full-time, primarily night shift hours may vary depending on service needs.