Patient Services Representative / Wellness Support

Location: Mission Hills – San Diego, CA
Company: SDBody
Position: Full-Time
Schedule: Primarily Monday-Thursday 9AM-5PM, Fridays 9AM-3PM
Pay: $25-30/hour

This position is primarily based at our Mission Hills location. Occasional coverage at our La Jolla clinic may be needed based on staffing and operational needs.

About SDBody

SDBody is a health and wellness clinic offering personalized clinical care and wellness services in a modern, patient-centered environment. Our clinical services include areas such as hormone health, IV therapy, medical weight management, and other individualized wellness treatments.

Our Mission Hills location also offers a variety of wellness and recovery services, including cryotherapy, red light therapy, compression therapy, infrared sauna, and cold plunge.

We are looking for a friendly, dependable, and organized Patient Services Representative (PSR) / Wellness Support team member to help create an exceptional experience for our patients and wellness clients from the moment they walk through the door.

What You’ll Do

This position combines traditional front-desk responsibilities with hands-on support of our wellness services.

Front Desk & Patient Support

• Greet and check in patients and wellness clients
• Answer incoming calls, texts, and general inquiries
• Schedule and manage appointments
• Assist with patient intake, forms, and basic administrative needs
• Collect payments and complete patient checkout
• Maintain accurate patient information within our scheduling and patient-management systems
• Communicate professionally with providers and other team members to help maintain efficient clinic flow
• Maintain an organized, welcoming front desk and reception area
• Provide occasional front-desk coverage at our La Jolla location when needed

Please note: This position does not require insurance verification or insurance billing.

Wellness Support

• Assist clients with check-in and preparation for wellness appointments
• Prepare wellness rooms and equipment between appointments
• Clean, sanitize, and reset wellness areas after each client
• Help maintain appropriate supplies, towels, and other wellness-room necessities
• Provide basic instructions to clients regarding wellness services after appropriate training
• Monitor appointment flow and help ensure wellness services remain on schedule
• Maintain a clean, organized, and comfortable environment throughout the clinic

What We’re Looking For

• Excellent customer service and communication skills
• Warm, professional, and comfortable interacting with patients and clients
• Highly organized with strong attention to detail
• Dependable and able to work independently while also being a team player
• Comfortable balancing front-desk responsibilities with an active, hands-on role
• Able to learn new scheduling and patient-management software
• Comfortable cleaning and turning over wellness rooms throughout the shift
• Flexibility to occasionally work at our La Jolla location when coverage is needed
• Previous medical office, med spa, wellness, hospitality, or customer service experience preferred
• Prior PSR/front-desk experience is a plus, but we are willing to train the right candidate

The Ideal Candidate

You’ll be a great fit if you enjoy working with people, take initiative, notice what needs to be done without always being asked, and are comfortable switching between administrative tasks and helping keep the clinic moving.

Because this is a smaller clinic environment, we’re looking for someone who is flexible, proactive, and genuinely willing to help wherever needed rather than someone looking for a strictly seated front-desk position.

Why SDBody?

You’ll work in a collaborative health and wellness environment alongside medical providers and wellness professionals while gaining exposure to a variety of clinical and wellness services. We value excellent patient care, teamwork, professionalism, and creating a welcoming experience for every person who walks through our doors.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 38.0 per week

Benefits:

• 401(k)
• Employee discount
• Health insurance

Education:

• Associate (Preferred)

Experience:

• Admin/Front Desk: 3 years (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person