Patient Services Supervisor- Medical Practice

Patient Services Supervisor – Medical Practice

Colorado Eye Institute | Colorado Springs, CO
Full-Time

Colorado Eye Institute is seeking an experienced, highly organized Patient Services Supervisor to lead our front desk operations. This position is ideal for someone who is comfortable leading a team, holding staff accountable, solving problems proactively, and maintaining a high standard of patient service in a busy medical practice.

The Front Desk Supervisor plays an important role in both the patient experience and the operational performance of the practice. We are looking for a leader who doesn't simply identify problems—they take ownership, develop solutions, follow through, and ensure their department is operating effectively.

Key Responsibilities

• Supervise and support front desk staff across the practice.
• Oversee daily front desk operations, including patient check-in and check-out, scheduling, registration, and collection of patient balances.
• Ensure appropriate front desk coverage and proactively address staffing or workflow issues.
• Monitor patient schedules and work with other departments to maximize provider schedule utilization.
• Ensure staff accurately verify and update patient demographics and insurance information.
• Ensure copays, deductibles, outstanding balances, and other patient-responsibility amounts are collected appropriately.
• Monitor front desk performance and departmental metrics.
• Train, coach, and evaluate employees and provide timely feedback when expectations are not being met.
• Consistently enforce company policies, procedures, attendance expectations, and performance standards.
• Address patient concerns professionally and appropriately.
• Identify recurring operational problems and bring forward solutions
• Communicate effectively with technicians, physicians, surgery scheduling, billing, referrals/authorizations, and management.
• Participate in the onboarding and training of new front desk employees.
• Maintain appropriate staffing schedules and coordinate coverage for absences and vacations.
• Help develop and improve front desk workflows, policies, and procedures.
• Provide management with regular reporting on departmental performance, challenges, staffing, and opportunities for improvement.
• Perform other duties as assigned.

What We Are Looking For

The right candidate will be a leader first. We are looking for someone who:

• Takes ownership of their department and its results.
• Is comfortable holding employees accountable.
• Addresses performance problems promptly rather than allowing them to continue.
• Uses data and measurable results to manage the department.
• Is highly organized and follows through on commitments.
• Can prioritize effectively in a fast-paced environment.
• Remains professional and composed when dealing with difficult situations.
• Communicates clearly and directly.
• Understands that excellent patient service and strong business operations go hand in hand.
• Works collaboratively with other departments rather than operating in a silo.
• Looks ahead, anticipates problems, and takes action before they become larger issues.
• Supports organizational policies and leadership decisions consistently.

Qualifications

• Previous medical office/front desk experience strongly preferred.
• Previous supervisory or management experience required.
• Ophthalmology, optometry, or other high-volume specialty medical practice experience is a plus.
• Experience with medical scheduling and electronic practice-management systems preferred.
• Knowledge of insurance verification, patient registration, copays, deductibles, and patient collections preferred.
• Strong computer and organizational skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead employees and manage multiple priorities.

About Colorado Eye Institute

Colorado Eye Institute is a growing ophthalmology practice serving patients throughout Colorado Springs and surrounding communities. Our organization includes multiple clinic locations, satellite offices, surgical services, optical, and refractive services.

We are focused on building a strong leadership structure that supports continued growth while maintaining excellent patient care. We are looking for leaders who want to be part of that growth and who take pride in developing strong teams and well-run departments.

Job Type: Full-time

Benefits:
Benefits include health insurance, paid time off, retirement benefits, employee discounts, and other benefits based on eligibility.

Schedule:
Monday through Friday

Work Location: In person

If you are an experienced medical office professional who enjoys leading people, improving processes, and taking ownership of results, we encourage you to apply.

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• Continuing education credits
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Experience:

• Leadership: 2 years (Required)
• Healthcare management: 1 year (Required)

Work Location: In person