Patient Services Team Assistant

Job Overview

We are seeking a dedicated Patient Services Team Assistant to join our healthcare team. This role involves providing exceptional administrative support to ensure smooth patient interactions and efficient clinic operations. The successful candidate will play a vital part in maintaining high standards of patient care and organisational effectiveness. Prior office or administrative experience is preferred, but full training will be provided for the right candidate. This paid position offers an excellent opportunity to develop skills within a professional healthcare environment.

Duties

• Greet patients warmly and assist with check-in procedures
• Manage appointment scheduling and rescheduling requests
• Maintain accurate patient records and update electronic health systems
• Answer phone calls, respond to enquiries, and direct calls appropriately
• Prepare and organise documentation for patient visits and follow-up appointments
• Support the administrative team with filing, data entry, and other clerical tasks
• Ensure the reception area remains tidy, welcoming, and well-stocked with necessary supplies
• Assist in coordinating communication between patients and healthcare providers

Skills

• Previous office or administrative experience is desirable but not essential as training will be provided
• Excellent organisational skills with attention to detail
• Strong communication skills, both written and verbal
• Ability to work efficiently in a busy environment while maintaining professionalism
• Proficiency in using office software such as MS Office (Word, Excel, Outlook)
• Friendly, approachable manner with a commitment to delivering outstanding patient service
• Ability to prioritise tasks effectively and handle sensitive information discreetly

This role offers an engaging environment where organisational skills and compassion are valued. The ideal candidate will be proactive, reliable, and eager to contribute positively to our healthcare team.

Pay: £13.15 per hour

Expected hours: 32.5 per week

Work Location: In person