Patient Support Coordinator

About us:
At telebuds, we’re redefining healthcare with a focus on medicinal cannabis - delivering compassionate, innovative, and affordable natural treatments. Founded by patients, for patients, we’ve built a fast-growing start-up dedicated to making the process simple, approachable, and supportive.

Our team blends professionalism with a genuine, relatable approach, aiming to provide 5-star service without the stuffiness of a traditional clinic.

About the Role
As a Patient Support Coordinator, you’ll be at the centre of patient communication - responding to enquiries and offering guidance via email, SMS, live chat, and phone. This role suits someone empathetic, detail-oriented, and skilled at problem-solving.

This is a full-time position located in Sydney CBD.

Please note: At this time, we are unable to support remote work or candidates on Working Holiday Visas.

Key Responsibilities

• Respond to patient queries across multiple channels (email, SMS, live chat, and phone).
• Provide accurate, clear, and timely information.
• Collaborate with our clinical team to resolve issues.
• Advocate for patient needs in line with Telebuds’ values.
• Deliver a seamless, 5-star patient experience through clear communication and realistic expectation-setting.

What We’re Looking For

• Proven experience in customer support or similar roles.
• Outstanding communication and problem-solving skills.
• Ability to handle sensitive information with discretion.
• A patient, positive, and empathetic approach.
• (Preferred) Experience in mental health or healthcare, with an understanding of the sensitivities involved.

What We Offer

• The chance to be part of a fast-growing industry.
• A supportive, inclusive team culture.
• Competitive salary with clear progression opportunities.
• Professional growth and training pathways.