Patient Support Navigator

Join our Population Health team by applying directly on our county website: https://flatheadcounty.gov/department-directory/human-resources/apply

Department Overview: The Flathead City-County Health Department is a public health agency providing certain statutorily-mandated services and other contracted services to people who reside in or visit Flathead County. The divisions of the Health Department offering primary prevention services include: Environmental Health Services, Community Health Services, Health Promotion and the Flathead County Animal Shelter. The Health Department offers primary health care services through the Flathead Community Health Center, Flathead Family Planning and Flathead County Home Health. Environmental Health services offered include food safety, water quality and land use development and air quality. Community Health services offered include communicable disease prevention and control, immunization services, maternal, infant and early childhood managed care programs and the Women Infant and Children (WIC) program. Health promotion services offered include cancer screening, tobacco use prevention, injury prevention and public health preparedness. The Flathead Community Health Center is a federally qualified health center and Flathead Family Planning clinic is operated under Title X of the Public Health Service Act. The Flathead Community Health Center and Flathead Family planning provide team based patient centered medical, reproductive, dental and behavioral health care. Flathead County Home Health is a licensed home health care agency offering professional care services to homebound patients. All organizational program services reflect our Mission, Vision, and Values. Mandates, State and Community Health Improvement Plans, and the goals and objectives of the organizational Strategic Plan guide general duties. Job Summary: Under the general supervision of the Health Promotion Supervisor performs work for the Montana Cancer Control Program including community outreach, enrollment of patients into the screening program and collaborative activities with stakeholders.

Essential Functions (Major Duties or Responsibilities): These duties are the essential functions and are not all-inclusive of all duties that the incumbent performs. Navigate patients through the screening program enrollment process including making appointments for the patient and conducting follow-up as necessary. Schedule, organize and attend community outreach efforts, within multiple counties, to enroll and educate the public about the program. Schedule, organize and attend meetings with businesses and community agencies to discuss collaboration. Work with medical offices to receive screening results. Serve as a liaison with the state on patient billing. Provides referrals to other social service programs for which patients may be eligible (i.e., social security disability). Provide office support when necessary. Participate in Quality Improvement and Performance Management System activities. Complete relevant grant reporting as required per the funder. Non-Essential Functions: Incumbents may be requested to perform functions relevant to the position but not listed above. Physical Demands and Working Conditions: The employee is constantly required to use hands to handle objects and to keyboard. Frequently required to sit, talk, write, listen and read. The employee may infrequently be required to stand, walk, climb, balance, stoop, kneel, crouch or crawl. The employee is infrequently required to lift and/or move up to 25 pounds.

Supervision Exercised: This is a non-supervisory position.

Knowledge, Skills, and Abilities: The job requires: Knowledge of cancer screening recommendations and applicable medical terminology. Knowledge of effective communication techniques. Knowledge of client confidentiality including HIPAA. Skill and ability to operate computers with word processing, spreadsheet or database applications. Ability to design, and implement community outreach activities. Ability to obtain and maintain a valid driver’s license with a safe driving record. Ability to maintain accurate documentation and record keeping. Ability to be flexible in work duties and assist where needed. Ability to establish and maintain effective working relationships with management, employees, and the public.

Education and Experience: The job requires education and experience equivalent to graduation from high school or GED and a minimum of one-year experience in the human services field; or any combination of education and experience which indicates possession of the knowledge, skills and abilities listed.

Pay: From $19.82 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person