Patient Support Representative

About ProMedTek

ProMedTek is a medical device and patient support company dedicated to serving our nation’s veterans. Through our proprietary Replexa+ therapy medical device and personalized patient support, we work to improve the quality of life of those we serve.

ProMedTek is headquartered in Scottsdale, Arizona, and supports patients across the United States.

What Guides Our Work

We are committed to making a meaningful difference in the lives of our patients while fostering an inclusive and supportive workplace. We value compassion, collaboration, and integrity, and we encourage the personal and professional growth of our employees.

Position Overview

ProMedTek is seeking a Patient Support Representative to provide exceptional service through inbound and outbound patient communications. This role requires someone who learns quickly, communicates confidently, adapts to changing needs, and provides compassionate and encouraging support throughout each patient’s experience.

The ideal candidate is empathetic, solution-oriented, and committed to making a meaningful difference in the lives of the patients we serve.

Key Responsibilities

• Guide patients in using the product by providing clear, approved instructions consistent with established protocols and the patient’s prescribed treatment plan.
• Respond to a high volume of inbound and outbound calls and emails while providing timely, compassionate, and professional support.
• Take ownership of each patient interaction from initial contact through resolution, using the company’s internal tracking system to support a positive patient experience.
• Accurately and promptly document all patient communications and interactions in company systems.
• Use thoughtful, conversational questions to understand patients’ motivations, identify potential barriers, and recognize progress.
• Help patients acknowledge meaningful progress and milestones to encourage continued engagement.
• Maintain an organized daily schedule based on patient needs, assigned priorities, and emerging concerns.
• Collaborate with team members and managers to achieve established service, quality, and productivity expectations.
• Follow all company policies, procedures, privacy requirements, and approved patient-support protocols.

Qualifications

• High school diploma or GED required.
• One or more years of experience in customer service, patient support, a call center, healthcare, or a related service-oriented environment preferred.
• Strong interpersonal, verbal, and written communication skills.
• Ability to communicate with a diverse patient population with empathy, patience, professionalism, and respect.
• Ability to learn quickly, follow established procedures and protocols, and adapt to changing processes.
• Ability to remain calm under pressure and manage multiple responsibilities accurately and efficiently.
• Strong organizational skills, attention to detail, and consistent follow-through.
• Demonstrated reliability, punctuality, and professionalism.
• Basic computer proficiency, including experience using email, Microsoft Office applications, contact-management software, electronic recordkeeping systems, or similar platforms.
• Ability to maintain the confidentiality of patient and company information.
• Ability to work both independently and collaboratively in a team-oriented environment.
• Commitment to providing a positive patient experience and supporting the goals of the organization.

Preferred Qualifications

• Associate or bachelor’s degree in healthcare administration, business administration, communications, social services, or a related field.
• Previous experience in a healthcare, patient-support, medical office, customer-service, or call-center environment.
• Experience handling a high volume of inbound and outbound calls.
• Familiarity with patient confidentiality requirements, including HIPAA.
• Bilingual proficiency in English and Spanish is strongly preferred but not required.

English/Spanish Bilingual Pay Differential

Employees who meet the company’s English and Spanish proficiency requirements are eligible for an additional $1.50 per hour.

Pay: From $21.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Education:

• High school or equivalent (Required)

Location:

• Scottsdale, AZ 85251 (Preferred)

Work Location: In person