Patient Support Representative | Onsite (Night Shift)

Patient Support Representative
Work Set-up: Onsite (Four Neo, BGC, Taguig)
Schedule: 10:30PM to 7:30AM

Job Description:
We are seeking Patient Support Representatives to serve as the first point of contact for patients. This role is responsible for delivering exceptional customer service through phone, email, and text communications while ensuring every patient receives a positive and supportive experience.

The ideal candidate is warm, empathetic, professional, and passionate about helping others. While healthcare, dental, or orthodontic experience is a plus, it is not required. We are primarily looking for individuals with strong customer service skills and a genuine commitment to patient care.

Key Responsibilities:

• Answer inbound patient calls in a timely and professional manner.
• Respond to patient inquiries via phone, email, and text messaging.
• Schedule, confirm, and reschedule patient appointments.
• Direct patients to the appropriate department or team when necessary.
• Follow established Family Braces policies, procedures, and communication protocols.
• Address and de-escalate patient concerns with empathy and professionalism.
• Maintain accurate communication records and appointment information.
• Deliver a consistently positive patient experience across all interactions.

Qualifications:

• 3 to 5 years of customer service experience.
• Healthcare background is a plus.
• Excellent verbal and written English communication skills.
• Strong active listening and interpersonal skills.
• Demonstrated ability to handle concerns with empathy and professionalism.
• Dependable, accountable, and highly responsive.
• Positive attitude and willingness to assist others.
• Ability to work in a fast-paced, patient-focused environment.