Patient Technical Support Representative

Patient Technical Support Representative

Full-Time & Part-Time

Pay:

• Full-Time: $21.00/hour
• Part-Time: $25.00–$30.00/hour

Job Type: Full-Time or Part-Time
Hours:

• Full-Time: 40 hours per week
• Part-Time: Up to 29 hours per week

Benefits:

• Full-Time employees are eligible for company benefits
• Part-Time employees are not eligible for company benefits
• Mileage reimbursement at $0.56/mile
• Company-provided equipment as required

About the Position

Lucent Surgical is seeking dependable, confident, and personable individuals to join our team as Patient Technical Support Representatives.

Our representatives support a unique acute pain service for orthopedic surgery patients at local hospitals. In this role, you will work directly with patients, families, nurses, anesthesiologists, and orthopedic surgeons to provide support with a small infusion device used for post-operative pain management.

Your time will be divided between local hospital accounts and our office, providing a work environment that is active and varied. This position is a great fit for someone who enjoys working independently, interacting with people, and having a job where every day isn't exactly the same.

Training is provided — prior medical or technical experience is not required.

Please note: This is NOT an IT position.

What You'll Do

Working alongside PACU nurses, anesthesiologists, and orthopedic surgeons, you will be responsible for:

• Providing on-site support for the administration of a small infusion device used for post-operative pain management
• Demonstrating the device's functions, use, and care to patients and their families
• Answering basic questions and providing reassurance and support to patients
• Communicating professionally with hospital staff and healthcare providers
• Completing required paperwork and maintaining accurate records
• Following company procedures and patient-care protocols
• Traveling between assigned local hospital accounts as needed
• Working independently while maintaining communication with the Lucent Surgical team

What We're Looking For

The ideal candidate is someone who is confident, positive, dependable, and comfortable interacting with a variety of people.

Requirements:

• Confident and professional personality
• Strong customer service and communication skills
• Comfortable interacting with doctors, nurses, patients, and families
• Ability to work independently without constant supervision
• Comfortable working in a changing environment
• Reliable transportation and ability to travel between local accounts
• Ability to follow detailed instructions and company procedures
• Strong attention to detail and organizational skills
• Professional appearance and demeanor
• Hospitality, healthcare, customer service, or similar experience is a plus

No prior medical experience is required. We will provide training.

Compensation & Benefits

Full-Time Employees:

• Competitive hourly pay
• Healthcare contribution/match
• Medical, dental, and vision insurance
• Mileage reimbursement at $0.56/mile
• Company-provided Lenovo laptop for business use
• Company-provided Apple iPhone for business use
• Paid time off

Part-Time Employees:

• Competitive hourly pay
• Mileage reimbursement at $0.56/mile
• Company-provided Lenovo laptop for business use, as required
• Company-provided Apple iPhone for business use, as required
• Benefits are not available to part-time employees

Why Join Lucent Surgical?

This is an opportunity to join a growing team providing an innovative service directly to surgical patients. You'll have the opportunity to work in a healthcare environment while developing strong communication, customer service, and patient-support skills.

If you're someone who is people-oriented, adaptable, dependable, and comfortable working independently, we'd love to hear from you.

Job Types: Full-Time, Part-Time
Pay: $21.00–$30.00 per hour

Pay: $21.00 - $30.00 per hour

Benefits:

• Dental insurance
• Family leave
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Work Location: On the road