Patient/Client Care Coordinator Intake

About the role

One Workforce Global is seeking a skilled Client Care Coordinator to join our growing team. In this role, you will support daily administrative operations, coordinate client onboarding and scheduling, manage client communications, and assist with billing and reporting functions. The ideal candidate is highly organized, detail-oriented, empathetic, and committed to delivering exceptional client experiences while maintaining strict confidentiality and HIPAA compliance.

Key responsibilities

• Coordinate client intake processes, appointment scheduling, and onboarding activities
• Respond to client inquiries through phone, email, and other communication channels while delivering exceptional customer service
• Maintain accurate client records and ensure data integrity within electronic systems
• Support billing, payment processing, claims reconciliation, and related administrative functions
• Generate and maintain operational reports, client intake metrics, and tracking documentation
• Create and update marketing content, including social media posts and digital materials
• Collaborate with internal teams to optimize scheduling, workflows, and client support services
• Ensure adherence to privacy, confidentiality, and HIPAA compliance requirements in all client interactions and documentation

About you

• 3+ years of experience in administrative support, client services, customer support, or healthcare administration
• Experience working in healthcare, behavioral health, mental health, or professional services environments is highly desirable
• Experience using EHR/EMR systems, CRM platforms, scheduling software, or billing systems
• Strong verbal and written English communication skills
• Working knowledge of HIPAA regulations and healthcare privacy standards preferred
• HIPAA Compliance and Patient Confidentiality
• Client Relations and Customer Service
• Administrative Coordination and Scheduling
• Data Entry and Records Management
• Google Workspace and Microsoft Office Suite

Benefits

• Full-time employment
• Competitive salary package
• HMO coverage
• Work-life balance
• Supportive and growth-oriented work environment
• Opportunities for professional growth and development

About us

One Workforce Global is a growing organization committed to supporting clients through professional services and healthcare administration.