Patroller - Edmonton

This position is responsible for patrolling an assigned area to ensure public compliance with existing parking ordinances while maintaining a high level of professionalism.

Responsibilities

• Patrol properties to maintain safety
• Maintain close communication with dispatch using two-way radio or cell phone
• Relay information about incidents or emergencies to appropriate personnel
• Write warnings and citations for illegally parked vehicles
• Identify vehicles in violation of parking codes
• Observe and report hazardous conditions such as missing traffic signs or street markings
• Observe and report suspicious objects or vehicles
• Monitor environmental conditions to detect possible hazards (ice, etc.)
• Use a hand-held device to enter and retrieve vehicle information
• Investigate and answer complaints regarding contested parking citations
• Prepare and maintain operational records, i.e., activity logs and contested citations
• Collect coins from parking meters
• Maintain assigned equipment
• Perform simple vehicle maintenance, such as checking oil, and report mechanical problems to the Manager
• Other duties as assigned
• 40 Hours/week; Shift timings varies;

Qualifications

• Minimum 2-3 years of customer service experience
• Strong communication and interpersonal skills
• Demonstrated problem-solving skills
• Able to maintain a professional demeanor in all situations
• Able to work well in a team-oriented environment
• Able to work independently with minimal supervision
• Able to work under pressure in a fast-paced environment
• Strong attention to detail and good observational skills
• Takes pride in maintaining a high standard of quality service
• Accurate data entry skills
• Valid provincial driver's license
• Clean driver's abstract
• Basic computer skills
• Able to pass a criminal record check

Assets

• Enthusiasm for ongoing learning, coaching, and training
• Results-oriented individual, focused on accuracy and customer relations