Patrols Operations Manager

The Company

Southern Cross Protection is a nationally recognized security firm providing industry leading patrol services to our valued clients across Australia. Be part of the largest patrol fleet in the security industry. Apply now and take the next step in your security career!

The Role

This position will see you manage our regional branches across NSW, maintaining and growing our client relationships in these areas, and overseeing the teams’ operations out of each branch. This role rewards those who are seeking to build, collaborate, and source creative solutions to the difficulties of regional service delivery.

This role will report to our Service Delivery Manager for NSW and will be responsible for a diverse portfolio of clients across regional NSW.

Key responsibilities

• Ensure all patrol operations are compliant with WHS procedures
• Review patrol incident reports, alarm activations, and daily activity logs
• Monitor alarm response KPIs, alarm response times, and patrol completion rates
• Identify and implement continuous improvements across your branches
• Coordinate and attend regular client meetings, documenting outcomes and actions in the CRM
• Assist with onboarding new patrol contracts and managing contract cessations or transitions of services
• Recruit, interview, and provide support in onboarding and training new Patrol Officers
• Manage performance of your team in collaboration with HR and relevant support teams
• Work closely with provider partners to ensure smooth delivery

Benefits of joining Southern Cross Protection

• Company vehicle provided
• Join a supportive national patrols team
• Manage an established client portfolio

Requirements of the position

• Full Australian Driver’s License
• Current NSW Security License
• Prior experience in security management
• 4 years of experience in the security industry or a transferable field
• Strong knowledge of patrol operations, alarm response and WHS
• Australian Citizen
• Excellent verbal and written communication skills

If this role sounds like a fit for you, then we look forward to your application. Should you like to learn more about Southern Cross Protection, please visit our website at Security Company, Security Guards & Patrols | Southern Cross Protection

Southern Cross Protection Pty Ltd

ABN: 93 094 077 255

www.sxprotection.com.au

Master Licence Number: 409990871