Patron Services Associate

Delaware Theatre Company
Job Description

Position Title: Patron Experience Associate

Position Type: Part-Time for around 15 hours/week, primarily during the run of theatrical productions for a 5 show season. Shifts for weeknight and weekend availability is needed, with a strong need for some occasional Wednesday daytime hours.

Salary: $15.00/hour

About Delaware Theatre Company
Delaware Theatre Company creates theatre of the highest professional quality in
Delaware and thereby enriches the vitality of the area through artistic programming, education, and community service. At its heart, theatre is community. By telling our stories, by shining a light on our shared experiences, theatre strengthens the bonds between us. Connects us. That's what community is about - and that's what we're about. Delaware Theatre Company has been connecting people for more than 45 years.

In 1979, Delaware Theatre Company found its first home in an abandoned firehouse in downtown Wilmington. After minor renovations funded by the city, individual donors and sweat equity, the company was ready to put on a show. From that very first day, the goal was to show that theatre—an ancient, powerful art form—could touch every human emotion. DTC has succeeded in doing so ever since.

About the Position
The Patron Experience Associate is a customer-facing position serving in the Box
Office, Concessions and as the House Manager. There will be a focus on certain positions to start, but may be trained in all 3 mainly to help out during the active event process, while the show is running. Duties and responsibilities include:

• Report to the Patron Experience Manager.
• Provide exceptional Customer Service for sales/orders/exchanges of single tickets, subscriptions, group tickets, and gift certificates via telephone, email and/or in person. Screen visitors and telephone calls and direct to appropriate staff members.
• Help with deliveries and greet/assist those entering the lobby.
• Positions are for those who are good at being self-managed while on shift, and can work well with the team to ensure an overall great customer experience.
• Serve as Box Office Associate/House Manager/Concessioner during respective shifts. Hours vary, including days, nights and weekends. In addition to performance days, the Box Office is open Monday-Friday 10am to 4pm for in- person sales & patron services.
• Additional duties on performance days fall under the appropriate positions and include addressing patrons’ needs in an efficient and courteous manner; managing volunteer ushers; managing the pre and post-show experience while always focused on safety and comfort of patrons; selling beverages and packaged foods; restocking all patron spaces; prepping for show parking needs; keeping the theater, lobby and public spaces neat and tidy.
• Perform Settlement and box office/cash drawer count out at start and end of each shift.

Required Qualifications
Candidates should meet all these qualifications to apply:

• 1 to 2 years retail and/or administrative experience, preferably working with the general public.
• Night and weekend availability a must, Wednesday daytime a plus!
• Professional demeanor with excellent telephone manners.
• Excellent written and verbal communication, basic math skills.
• Organizational skills with an attention to detail and accuracy, with a focus on safety and quality.

Preferred Qualifications
These are the qualifications we think will contribute to success in this position, but are not strictly all required. Candidates who meet only some of these qualifications are encouraged to apply. Please highlight which qualifications you meet in your cover letter.

• Excellent computer skills (Windows/Office/Email/Internet/etc.).
• Knowledge of Box Office software
• Ability to multitask and meet deadlines in a dynamic, creative environment.
• A passion for live theatre and the arts.
• Cash register experience and DE ABC serving certificate

Notes: This is a local position; housing is not provided. We appreciate the interest of all applicants for this position. However, only candidates selected for consideration will be contacted. Delaware Theatre Company is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• Flexible schedule

Work Location: In person