Payerpath Consultant I

Job Summary

Join the Veradigm Team as a Payerpath Consultant!

We are seeking passionate and driven individuals to join our team as Payerpath Consultant. In this role, you will be the first line of support for our customers, providing expert assistance over the phone while making a difference in their experience with our products. If you enjoy solving problems, working in a fast-paced environment, and being part of a team that values collaboration, this is the opportunity for you!

Responsibilities

• Accountability - Working under supervision, encumbent requires assistance for tasks below.

• Productivity & Revenue Growth - Achieve monthly revenue and/or productivity goals as set by fiscal year budget.

• Quality Measures - Client Satisfaction & Client Comprehension post-imp - Meet or exceed the overall client satisfaction goals (as established by NPS targets and EDI calls post implementation).

• Implementation & Training to meet requirements as specified

• Manage assigned implementation projects and training of Allscripts applications and designated 3rd party products

• Analyze, resolve/escalate problems encountered by the team during the implementation of products and when appropriate interfacing to third party systems. This will include detailed issue escalation and resolution through interaction with other Allscripts departments and, where appropriate, the escalation of complex or system wide issues to the Implementation Manager.

• Provide recommendations to the client for integration of the installed products into the client s workflow and processes.

• Technical Review

• Review test files (as appropriate) send and advise the client of findings/results.

• Test the system set-up to ensure basic system integrity

• Reporting/Documentation

• Maintain compliance with departmental metrics regarding documentation of the implementation process. Produce reports and/or documents as required

• Provide information, advice, guidance and updates throughout the implementation lifecycle to assist management to eliminate risks and increase the likelihood of project success

What We're Looking For

• Strong Communicator: Excellent verbal and written communication skills are essential to thrive in this role.
• Analytical Thinker: A natural problem solver with a knack for troubleshooting and thinking outside the box.
• Tech-Knowledge: Comfortable with basic technical concepts and eager to learn.

Qualifications

• Educational Background: Graduates with a B.com, BCA, BSc, BA (with a strong interest in computers), or related fields are encouraged to apply.
• Tech & Troubleshooting Skills: A basic understanding of technical concepts and troubleshooting abilities will help you succeed in this role.

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