Payment Application Support Engineer

Role : Payment Application Support Engineer

Skills: Support payment integrations (cards, PSPs, APMs, FX, tokenization)

Location : Krakow Poland (Hybrid).

Type : B2b Contract/UoP

• Available to attending project training sessions, subject to confirmation and depending on the customer preference. all expenses will be managed by client
• Responsible for overall project deliverables
• Business requirements (IQ’s) and baseline requirements gathering
• Project planning, resource and task planning, risk analysis & identification, and response planning and mitigation
• Coordination with all projects’ stakeholders (Merchant, PSP, Client, and Coforge teams)
• Providing timely reports to the respective client stakeholders
• Ensuring timely completion and sign-off by the respective stake holders
• Coordinating and collaborating between team and customer

Technical & Functional Responsibilities:

• Troubleshoot and resolve issues using JSON, XML, SQL, and log analysis
• Implementing lifecycle (requirements, setup, testing, deployment)
• Configure and monitor payment environments (test & production)
• Manage incidents and problems (triage, investigation, resolution, fixes)
• Support payment integrations (cards, PSPs, APMs, FX, tokenization)
• Work with CRM/ITSM tools (Salesforce, ServiceNow, Airline Client Win@proach)
• Operate within Client/Outpayce ecosystem and travel domain context