Payment Operations Specialist

Job Summary

We are looking for a Payment Operations Specialist to support daily payment operations, monitor transactions, and ensure payment processes are completed accurately and efficiently. This is a three-shift role with different work arrangements depending on the shift.

Key Responsibilities

• Monitor and manage daily payment transactions and processing activities.
• Verify transaction records and perform regular payment reconciliation.
• Monitor payment channels and follow up on failed, pending, or abnormal transactions.
• Investigate payment discrepancies and assist with timely issue resolution.
• Coordinate with internal teams and external payment partners on payment-related matters.
• Maintain accurate payment records, reports, and operational documentation.
• Monitor payment performance and identify recurring operational issues.
• Assist with payment channel testing, maintenance, and operational improvements.
• Follow internal procedures, controls, and applicable operational requirements.
• Support the improvement of payment processes and operational workflows.
• Escalate critical issues or unusual transactions to the relevant team or management.
• Perform other related duties as assigned.

Working Arrangement

• Morning Shift: Work from Office (WFO)
• Night Shift: Work from Home (WFH) + Daily Allowance
• Midnight Shift: Work from Home (WFH) + Daily Allowance
• Rotating three-shift schedule based on operational requirements.
• Weekend and public holiday shifts may be required.

About You

• Diploma or Bachelor’s Degree in Finance, Business, Accounting, Operations, or a related field is preferred.
• Experience in payment operations, fintech, e-commerce, or a related industry is an advantage.
• Good understanding of payment processing and reconciliation.
• Strong attention to detail and accuracy.
• Good analytical, problem-solving, and communication skills.
• Able to work independently and effectively in both office and remote working environments.
• Willing to work on a rotating three-shift schedule, including weekends and public holidays when required.
• Proactive, responsible, and well-organized.
• Comfortable using Excel, spreadsheets, and operational systems.
• Experience with payment gateways, e-wallets, banking platforms, or payment service providers is an advantage.