Payment Posting Manager

JOB SUMMARY

As a dynamic and experienced Payment Posting Manager, you will oversee day-to-day operations for a team of payment posters to ensure accurate and timely posting and reconciliation of all incoming ERAs, EOBs, and cash deposits across our multi-state customer base.

JOB TASKS AND RESPONSIBILITIES

Operations and Process Management

• Provide project guidance to the Payment Posting Department to successfully implement efficient posting processes.
• Implement and test regulatory requirements affecting payment processing and cash posting, including adherence to X12 HIPAA mandated transactions (EDI 835).
• Coordinate with Finance and other stakeholders to ensure all deposits are posted as directed and all money and files are in balance.
• Develop, revise, and document processes and policies for the department aligned with company initiatives.
• Ensure completion of End of Month Closing activities for internal stakeholders and clients.

Team Leadership and Performance

• Monitor status of staff workload and identify weekly activity, trends, and impact of unworked accounts.
• Establish productivity monitoring for department staff to maximize resources and results.
• Monitor key performance metrics, address issues in a timely manner to improve performance and resolve issues.
• Conduct regularly scheduled meetings to communicate compliance with established procedures and overall work unit effectiveness.
• Manage communication and processes between departments involved in the revenue cycle and identify areas for improvement.
• Represent the organization in internal and external stakeholder meetings, providing data-driven operational updates, performance analysis, and strategic recommendations to support business objectives and continuous improvement.

SKILL SET

Required Skills and Competencies

• Effective leadership skills including implementing change, planning, problem solving, and developing goals and priorities.
• Ability to inspire confidence, exercise good judgment, and act decisively.
• Effective written and verbal communication skills that foster trust, credibility, and understanding.
• Ability to analyze data and workflows to develop solutions and solve complex problems at scale.
• Strong knowledge of EDI remittance advice processing and implications of incorrect setups.
• Knowledge of state and federal rules and regulations including confidentiality, compliance, Fair Debt Collection practices, and insurance regulations.
• Experience managing medium to large scale projects involving multiple departments and resources.

QUALIFICATIONS

Required

• Five (5) years of revenue cycle experience with direct oversight of large-scale payment posting operations.
• Five (5) years of healthcare revenue cycle experience with direct oversight of large-scale payment posting operations.
• Two (2) years of related experience in a leadership role.
• Advanced Excel skills.

Preferred

• Strong working knowledge of CollaborateMD, including complex formulas, macros, templated reconciliation workbooks, and pivot tables.
• Strong working knowledge of Power BI.
• 2–5 years of experience in RCM for substance abuse/mental health facilities.

BENEFITS

• 100% remote first company to foster flexibility, inclusivity, and autonomy.
• Competitive salary and performance-based increases.
• Comprehensive health insurance plans.
• Retirement savings plan (401(k)) with employer matching.
• Responsible PTO and holidays.
• Professional development opportunities.
• Collaborative and supportive work environment.
• Recognized as a Great Place to Work by our employees.