Payment Processing Analyst

Freeman Mathis & Gary, LLP is a nationally recognized Am Law 200 law firm with over 500 attorneys servicing clients in 40 offices and 22 states seeking a Payment Processing Analyst in our Atlanta office. The Payment Processing Analyst is responsible for managing and optimizing payment processing operations for direct hire matters to ensure efficiency and accuracy for timely receipts. This role involves analyzing payment data, identifying trends, and implementing strategies to improve payment processing workflows and minimize risks. The Payment Processing Analyst works closely with internal teams and billing partners to troubleshoot issues, resolve discrepancies, and enhance the overall payment experience for direct hire clients.

The following set of success factors describe the characteristics of those who are successful in our Firm:

• Helpful, Congenial, Personable, Positive
• Unpretentious, Approachable, Respectful, Team Oriented
• Accountable, Takes Ownership, Corrects Mistakes
• Organized, Timely, Confidential, Responsive (within 24 hours)

Essential Job Functions:

• Collect, analyze, and interpret payment data to identify patterns, trends, and anomalies.
• Evaluate existing payment processing workflows and identify opportunities for optimization and automation.
• Develop and implement strategies to streamline payment processes, reduce manual intervention, and enhance operational efficiency.
• Collaborate with cross-functional teams to implement processes
• Ensure the tracking and upkeep of a spreadsheet that identifies cases or matters requiring a credit card to be on file.
• Accurately send authorizations and or charge credit cards held in the card vault for firm invoices
• Monitor and manage expired or declined cards
• Prioritize various and changing responsibilities while being organized and detail oriented
• Ability to process and screen data to verify any discrepancies with systems
• Complete special assignments and requests as directed by manager timely and accurately
• Other duties as required

Education, Experience, and Skills:

• Bachelors’ Degree preferred in Finance, Accounting, Economics or other related field of study
• Internship, Co-op or other professional work experience desired
• Insurance collections experience in a law firm strongly preferred
• Experience using accounting software
• Excellent organizational and problem-solving skills required
• Dedicated to providing service beyond expectation
• Excellent communication and interpersonal skills
• Ability to multi-task, prioritize and work under tight deadlines
• Top-notch organizational skills for optimal workflow and efficiency
• Excellent time management skills
• Demonstrates a strong attention to detail, catches errors and corrects them quickly
• Ability to perform at high levels in a fast-paced, dynamic work environment
• Adaptable to changing priorities and work demands
• Pro-active, follows through with minimum direction, and displays initiative
• Exhibits a positive attitude and has confidence

What we offer you:

• Competitive compensation
• Comprehensive benefits package, including medical, dental, and vision
• HSA and FSA plans available for employees and dependents
• Work-life balance
• Generous PTO policy
• 401K plan including a 3% Employer Safe Harbor contribution
• Firm paid life insurance and long-term disability
• Employee Assistance Program
• Year-end bonuses and referral fee programs

EEO Statement

Freeman Mathis & Gary, LLP (FMG) is committed to providing equal employment opportunities to all applicants and employees by maintaining a workplace free of discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status as provided by law. FMG complies with all applicable federal, state, and local laws. This position is subject to our drug‑free workplace policy, which includes the ability to pass a pre‑employment drug screen. Employees may be subject to reasonable‑suspicion drug testing in accordance with Firm policies outlined in the Employee Handbook.