Payment Processing Specialist

We are looking for a Payment Processing Specialist to provide technical assistance to merchants and clients using payment solutions.

We are open to candidates with a strong Payment Processing Specialist background, even if they do not have extensive payment experience. Candidates with experience in SaaS, CRM, OMS, API integrations, system troubleshooting, application support, or L1/L2 technical support are encouraged to apply.

Payment experience is an advantage but is not required for this role. We value candidates with a positive attitude, strong communication skills, problem-solving abilities, and a willingness to learn.

Candidates are not expected to know everything from day one. If they have a solid technical background and can demonstrate the ability to think through problems, learn quickly, and communicate clearly, they are encouraged to apply.

Key Responsibilities

• Provide technical support to merchants and clients regarding payment solutions and integrations.
• Diagnose and troubleshoot technical and system-related issues.
• Investigate application, integration, connectivity, and transaction-related concerns.
• Assist clients with payment integration processes and technical requirements.
• Guide clients through API documentation and integration processes.
• Analyze technical issues using available logs, system information, and troubleshooting tools.
• Identify potential API, authentication, integration, or system-related issues.
• Document and track technical concerns using ticketing systems.
• Coordinate with developers, engineering teams, and other internal teams to resolve complex issues.
• Communicate technical information clearly and professionally to clients.
• Contribute to improving internal technical support processes and workflows.

Requirements

• Experience in Technical Support, L1/L2 Support, SaaS Support, Application Support, or related technical roles.
• Strong technical troubleshooting and problem-solving skills.
• Understanding of API processes, API documentation, or system integrations.
• Ability to investigate and troubleshoot technical issues effectively.
• Experience using ticketing or technical support tools.
• Strong analytical and critical-thinking skills.
• Excellent written and verbal English communication skills.
• Ability to learn new systems, technical concepts, and payment processes quickly.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to work fully onsite and on shifting schedules in Pasay City.

Preferred Experience

• Hands-on experience with API integrations and API documentation.
• Knowledge of webhooks, HTTP requests, JSON, API keys, or authentication.
• Experience reviewing system or server logs.
• Experience troubleshooting application, integration, or connectivity issues.
• Experience supporting SaaS, CRM, OMS, e-commerce, or financial systems.
• L1/L2 Technical Support experience.
• Experience coordinating with developers or engineering teams.
• Exposure to payment systems, payment gateways, fintech, or banking technology.
• Experience troubleshooting payment errors, failed transactions, or integration issues.
• Familiarity with Payneteasy or PaymentIQ is an advantage.
• Experience using Jira, Zendesk, Intercom, Salesforce, or similar support tools.

Ideal Candidate

The ideal candidate is a Technical Support professional with strong troubleshooting and communication skills who is capable of learning payment systems and supporting merchants with technical concerns.

We are looking for someone who:

• Has strong experience in technical support and troubleshooting.
• Can analyze problems and determine logical next steps.
• Has exposure to APIs, integrations, or technical documentation.
• Can explain technical concerns clearly to clients and merchants.
• Demonstrates strong attention to detail and problem-solving skills.
• Has a positive attitude and willingness to learn.
• Can quickly adapt to payment systems and new technical processes.
• Knows when to resolve an issue independently and when to escalate.
• Can work independently while collaborating with internal teams.
• Is comfortable working in a fast-paced, fully onsite, shifting environment.

Pay: Php30,000.00 - Php35,000.00 per month

Work Location: In person