Payment Retention Associate

Role: Payments Retention Associate PRA

Location: Hyderabad, Work from Office
Working Days: 6 days/week
Experience: 6 months to 1 year
Preferred Background: EdTech Sales
Languages: Telugu and Kannada mandatory; Hindi is a plus

We are hiring a Payments Retention Associate for the Academy Payments Collections & Student Retention team.

The role involves calling students/parents for EMI payment follow-ups, handling payment and continuation objections, retaining at-risk students, tracking promise-to-pay commitments, and coordinating internally for stuck payment or closure-risk cases.

The ideal candidate should have prior EdTech sales experience, strong calling discipline, good objection-handling skills, and the ability to balance payment recovery with student trust.

Key Responsibilities:

• Drive EMI payment follow-ups and retention calls.
• Handle student/parent objections related to payment, learning, continuation, or cancellation.
• Track promise-to-pay dates, call remarks, dispositions, and next actions.
• Coordinate with internal teams for escalations, payment blockers, and closure-risk cases.
• Maintain professional communication without false commitments or policy assumptions.

Must Have:

• 6 months to 1 year EdTech sales experience.
• Strong Telugu and Kannada communication.
• Comfortable with high-volume calling and targets.
• Good objection-handling and follow-up discipline.
• Alignment with Hyderabad WFO and 6-day working.

Good to Have:

• Hindi communication.
• Collections, retention, customer success, or telecalling experience.
• CRM/dialer/Google Sheets exposure.

Role Type: Individual Contributor