Payment support executive

Job Summary:

Seeking a dynamic support resource with hands-on experience in payment processing applications. The candidate must be strong in incident analysis, vendor coordination, and daily monitoring of payment transactions, including integration uptime and consistency.

Roles & Responsibilities:

1. Manage L1 and L2 support for payment systems.

2. Monitor transactions and dashboards, identify failures, analyse issues, and coordinate for quick resolution.

3. Work with internal teams and vendors for issue closure.

4. Maintain incident logs, RCA details, and support documentation.

5. Ensure adherence to SLAs and daily operational governance.

Skills Required:

1. Good understanding of payment workflows and gateway integrations.

2. Strong troubleshooting and issue analysis skills.

3. Basic SQL knowledge is preferred.

4. Effective communication and coordination skills.

Pay: Up to ₹500,000.00 per year

Work Location: In person