Payments Analyst

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.

Responsibilities:

• Monitor transactions and spot suspicious or unusual activity before it impacts gameplay.
• Team up with payment providers to solve operational puzzles and customer queries in real-time.
• Test and launch new payment solutions that make depositing and withdrawing even faster and easier.
• Investigate and resolve player payment inquiries with empathy and precision.
• Analyze chargebacks and disputes, because every number tells a story.
• Look for smarter, smoother ways to enhance customer experience while reducing risk.
• Collaborate with key players across Compliance, Fraud, AML, and Customer Support to keep our operations aligned and our players protected.

Why You'll Love Working Here

Join a team where the culture hits just as hard as the wins:

• Competitive pay with performance bonuses
• Medical, dental and vision plan options
• 401(k) matching for long-term wins
• Monthly socials and team building events
• Home office allowance to level up your remote set up
• Work-from-anywhere month (yes, really!)
• Downtown office with snacks, games and unbeatable energy

Salary: $54,000 - $60,000 USD

#LI-OP1

Experience

Preferred

• Bachelor’s Degree preferred (or equivalent experience).
• 1+ year in online payments, banking, or financial operations.
• Experience in online gaming payments and AML processes is a huge plus.
• Excellent analytical and problem-solving skills, you love diving into data and finding patterns.
• Exceptional customer service and communication skills, both written and verbal.
• Experience in online sports betting, casino gaming, or digital payments, you get the industry and its fast pace.
• Solid judgment and attention to detail when managing player cases and payment reviews.
• Tech-savvy, with proficiency in MS Office (especially Excel).
• Ability to multitask and stay cool under pressure, even when things move fast (and they do!).
• A natural team player who’s always curious, collaborative, and eager to improve processes.
• Willingness to work flexible hours, including weekends if the action calls for it.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.