Payments Analyst

Jump into the role

At Bally’s Interactive, our Payments Team makes sure the thrill never stops, ensuring our players can deposit, withdraw, and play seamlessly across all our North American brands. We’re looking for a Payments Analyst who thrives in a fast-paced, high-stakes environment and someone with a keen eye for detail, a passion for online payments, and the drive to deliver a smooth and secure experience for every player, every time.

About About the role Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.

Responsibilities

• Monitor transactions and spot suspicious or unusual activity before it impacts gameplay.
• Team up with payment providers to solve operational puzzles and customer queries in real-time.
• Test and launch new payment solutions that make depositing and withdrawing even faster and easier.
• Investigate and resolve player payment inquiries with empathy and precision.
• Analyze chargebacks and disputes, because every number tells a story.
• Look for smarter, smoother ways to enhance customer experience while reducing risk.
• Collaborate with key players across Compliance, Fraud, AML, and Customer Support to keep our operations aligned and our players protected.

Why You'll Love Working Here

Join a team where the culture hits just as hard as the wins:

• Competitive pay with performance bonuses
• Medical, dental and vision plan options
• 401(k) matching for long-term wins
• Monthly socials and team building events
• Home office allowance to level up your remote set up
• Work-from-anywhere month (yes, really!)
• Downtown office with snacks, games and unbeatable energy

Salary: $54,000 - $60,000 USD

Read more Read less Role requirements

• Bachelor’s Degree preferred (or equivalent experience).
• 1+ year in online payments, banking, or financial operations.
• Experience in online gaming payments and AML processes is a huge plus.
• Excellent analytical and problem-solving skills, you love diving into data and finding patterns.
• Exceptional customer service and communication skills, both written and verbal.
• Experience in online sports betting, casino gaming, or digital payments, you get the industry and its fast pace.
• Solid judgment and attention to detail when managing player cases and payment reviews.
• Tech-savvy, with proficiency in MS Office (especially Excel).
• Ability to multitask and stay cool under pressure, even when things move fast (and they do!).
• A natural team player who’s always curious, collaborative, and eager to improve processes.
• Willingness to work flexible hours, including weekends if the action calls for it.

About Bally's We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.