Payments & Partner Operations Manager

🗓️ Working Days and Hours: Monday to Friday, standard business hours

📍 Location: NYC or CDMX

💷 Salary Range: Top-of-Market

At Palm Outsourcing, we don't just fill seats; we build elite teams. We continuously partner with top-tier clients looking for exceptional international talent.

Opportunity Overview

Our client, is one of the fastest-scaling remittance fintechs in the world — already moving billions of dollars across emerging markets, with LatAm now the next growth frontier. They operate with a Revolut-style culture: fast, sharp, ownership-heavy.

Role Description

You'll own the operational engine behind their LatAm payout network across Colombia, Mexico, Brazil, Guatemala, and beyond. This is a hands-on IC seat for an operator who likes their fingerprints on the system — from negotiating with payout partners to root-causing why a corridor went down at 2am. You'll work cross-functionally with Operations, Support, Trading, Finance, Product, and Engineering, reporting into Dubai with a 6–8 hour time-zone gap. You'll start with one contractor and a clear runway to grow a regional team.

Key Responsibilities

• Corridor Performance – Lead monitoring and improvement across LatAm payment corridors in Colombia, Mexico, Brazil, and Guatemala.
• Metrics Ownership – Define, track, and report the operational KPIs that drive corridor health and customer experience.
• Partner Relationships – Own third-party payout partner relationships across markets, from contract terms to live escalations.
• Incident Response – Troubleshoot corridor issues with partners and drive structural fixes to reduce technical outages.
• Systems & Tooling – Build governance frameworks, dashboards, playbooks, and reporting that streamline internal and partner operations.
• Cross-Functional Execution – Partner with Product and Engineering on scalable system builds, and support new market launches alongside Growth, BD, and Support.
• 24/7 Coverage – Operate inside a real-time business with infrequent night and weekend escalations.

Minimum Qualifications

• Experience – 5+ years in operations, finance, or technology at a startup or high-growth tech company.
• Project Leadership – Demonstrated end-to-end project ownership across diagnosis, analysis, process design, and delivery with technical teams.
• Analytical Toolkit – SQL and advanced Excel; comfortable building dashboards from scratch.
• Languages – Full professional fluency in English and Spanish, written and verbal.
• Emerging Markets – Direct experience operating in or with LatAm markets.
• Operator Mindset – Hands-on IC instincts; comfortable juggling time-sensitive priorities autonomously across time zones.

Bonus Qualifications

• Payments Depth – Prior payment ops, payout partner, or cross-border infrastructure experience (Mercado Pago, Bitso, EBANX, Nubank, PayPal, etc.).
• Portuguese – Trilingual (EN/ES/PT); Brazil is a key corridor.
• Builder DNA – Playbooks, SOPs, or automation you've built that outlasted you.

Ready to elevate?

Hit apply, complete your profile, and let the right opportunities come to you.