Payments Manager (Fixed-Term Contract)

Kinguin, founded in 2013, has quickly grown to become a major player in the digital entertainment marketplace with 20 million users worldwide. 🌍 We offer a wide range of digital products, including video games and computer software, and have been a pioneer in supporting the esports industry through sponsorships of tournaments, events, and organisations. 🎮 At Kinguin, we are committed to innovation and pushing the boundaries of what's possible in gaming. Our team is made up of people from diverse backgrounds and skill sets, all united by their love of gaming and desire to create the best possible platform for our customers. 🚀

If you value having 🧡 Passion, Care & Impact 🧡 in your daily work, you will fit great in our team! You can read more about our values and work here.

Let's shape the future together and make gaming accessible and inclusive for everyone! 🤜🤛 What daily challenges are waiting for you?

• Monitor payment processing across PSPs and acquirers, ensuring uptime, approval rates and issue resolution.
• Own payments reporting covering authorization, fraud, refunds, conversion and processing costs.
• Manage payment routing and failover to optimise conversion, reliability and costs.
• Manage PSP and acquirer relationships, including business reviews, pricing and contract negotiations.
• Evaluate and onboard new payment partners based on market coverage, commercial and technical fit.
• Coordinate with Tech, Fraud, BI and Finance on integrations, maintenance and production issues.
• Maintain payment methods and compliance documentation, including SAQs, AoCs and audit support.

What you need to be successful in this role?

• Minimum 5 years of hands-on experience in fintech, ideally within gaming, digital goods or an online marketplace fintech / payments team.
• Minimum 3 years in managerial position.
• Strong analytical mindset with the ability to read and understand auth rates, fraud rates and conversion rates.
• Experience setting up payment flows and routing.
• Solid understanding of payment conversion and how to improve it through practical optimisation.
• Understanding of PSP settlement cycle and how PSPs operate in fintech.
• Willingness to attend industry conferences when needed.
• Experience with fraud monitoring and chargeback handling.
• Experience with cascading logic and transaction routing inside a Payment Hub.

What we offer?

• Remote work within flexible hours.
• All the tools and equipment necessary to perform your duties.
• Monthly bonus opportunities tied to marketplace results.
• Mental health support platform (Nilo).
• Free English lessons via online platform.
• 50% discount codes for our marketplace
• Seniority bonuses

Recruitment process

• People interview (45-60 minutes)
• Interview with the Hiring Manager (30-60 minutes)
• Feedback + decision