Payroll & Benefits Clerk

Payroll & Benefits Clerk

WenGAP is a Wendy's franchise organization operating 38 restaurants across Virginia. We are hiring a Payroll & Benefits Clerk to join our corporate office team. This role owns the bi-weekly payroll cycle from the office side and keeps our benefits enrollment and deduction records accurate for a workforce of restaurant crew, managers, and salaried staff.

This is a detail-driven, deadline-driven desk. Payroll closes on the same day every other week and does not wait. If you are the kind of person who works from a checklist, notices when a number doesn't tie out, and follows up until you get an answer, you will do well here.

What you'll do

• Process the bi-weekly payroll cycle from close through final adjustments, resolving time and pay exceptions before the processing deadline
• Review timekeeping data for accuracy (overtime, missed punches, PTO, and terminations) and work with District Managers to correct issues before the file locks
• Administer benefits enrollment and eligibility, including new-hire enrollment windows, waiver tracking, and 401(k) participant records
• Reconcile carrier and vendor invoices against payroll deductions, and verify deduction codes and amounts each cycle
• Run and distribute recurring payroll and employee reports to leadership and field management
• Complete required government and compliance reporting on schedule
• Manage the office and accounts-payable inboxes, returning calls and closing out open items daily

What we're looking for

• 2+ years of payroll, benefits administration, bookkeeping, or high-volume administrative experience (multi-location or hourly workforce experience is a strong plus)
• Comfortable in Excel or Google Sheets: sorting, filtering, VLOOKUP/XLOOKUP, and reconciling two reports against each other
• Experience with a payroll or HRIS platform (UKG/UltiPro, Paylocity, ADP, Paycom, or similar)
• Strong written communication. A large share of this job is clear, professional follow-up email with restaurant managers and vendors
• Proven ability to hold a recurring deadline without being reminded
• Discretion with confidential employee, pay, and benefits information
• High school diploma or equivalent required; associate's degree or payroll coursework (FPC/CPP) preferred

Nice to have

• Restaurant, retail, hospitality, or other multi-unit hourly payroll background
• Familiarity with restaurant back-office systems, benefits enrollment platforms, or paycard programs
• Bilingual English/Spanish

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Why WenGAP

• Stable, established franchise organization with 38 locations and a tenured office team
• A clearly documented desk. This role comes with a fully mapped task calendar, so you'll know exactly what good looks like from week one

Schedule & location

Full-time, Monday through Friday, in-office at our Newport News corporate office. This is not a remote or hybrid position.

Pay: $24.00 - $29.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Which payroll or HRIS systems have you used?
• Describe a time you found an error in a payroll or invoice reconciliation. What was it and how did you catch it?
• How would you rate your Excel skills: Basic, Intermediate (VLOOKUP, pivot tables), or Advanced?
• Do you have experience administering employee benefits enrollment and deductions? Please describe.

Experience:

• Payroll processing: 2 years (Required)

Work Location: Hybrid remote in Glen Allen, VA 23060