Payroll Benefits Specialist

Company Description XMC Inc. is a Business Process Outsourcing agency that delivers essential services through accessible and responsive customer service solutions. The organization focuses on helping client businesses streamline operations and enhance service quality by managing critical support functions. Team members at XMC Inc. work in a fast-paced, client-oriented environment where reliability and professionalism are highly valued. The company promotes collaboration, continuous improvement, and skill development for individuals interested in building a long-term career in the BPO industry.

Role Description The Payroll Benefits Specialist is a full-time, on-site role based in Cebu. This role is responsible for administering employee benefits programs, coordinating enrollment and changes, and ensuring accurate payroll deductions related to benefits. Day-to-day tasks include processing benefits-related documentation, maintaining employee records, responding to benefits and payroll inquiries, and supporting compliance with company policies and regulatory requirements. The specialist collaborates with HR, finance, and customer service teams to resolve issues, reconcile data, and support timely and accurate payroll cycles. The role also involves preparing reports, assisting with audits, and contributing to process improvements that enhance employee experience and operational efficiency.

Qualifications

• Candidates should possess skills in Benefits Administration and Employee Benefits, including handling enrollments, changes, and related documentation.
• Candidates should possess strong Analytical Skills to review payroll and benefits data, identify discrepancies, and support accurate reporting.
• Candidates should possess excellent Communication skills to explain benefits information clearly and collaborate effectively with internal teams and employees.
• Candidates should possess solid Customer Service skills to address employee inquiries, resolve concerns, and provide timely, professional support.
• Relevant experience in payroll or HR support, preferably in a BPO or corporate environment, is beneficial.
• Proficiency with HRIS or payroll systems and standard office software (e.g., spreadsheets, word processing) is an advantage.
• Strong attention to detail, confidentiality, and the ability to manage multiple tasks in a deadline-driven environment.
• A diploma or degree in Human Resources, Business, Accounting, or a related field is preferred, or equivalent relevant experience.