Payroll Coordinator

The Payroll Coordinator supports the day-to-day payroll administration and processing functions for the organization across its hospitality portfolio, including the Radisson Plaza Hotel, Wings Event Center, Kalamazoo Country Club, and future business operations. This role is responsible for ensuring payroll data accuracy, supporting employee payroll inquiries, maintaining payroll records, and assisting with payroll compliance activities.

The Payroll Coordinator serves as a key partner to Human Resources, Finance, and operational leaders by helping ensure employees are paid accurately and on time while supporting payroll processes that can scale with the organization’s continued growth.

Key Responsibilities:

• Payroll Processing & Administration

  • Assist with the preparation, review, and processing of bi-weekly payrolls across multiple business units and employee groups.
  • Review employee time records, schedules, and pay-related transactions for accuracy and completeness.
  • Process payroll changes including new hires, transfers, promotions, pay rate adjustments, deductions, and terminations.
  • Monitor and follow up on missing timecards, approvals, and payroll discrepancies.
  • Assist with payroll audits and validation procedures to ensure accurate payroll processing.
  • Support year-end payroll activities including W-2 preparation and distribution.

• Employee Support

  • Serve as a primary point of contact for employee payroll questions and concerns.
  • Research and resolve payroll discrepancies, timekeeping issues, and pay-related inquiries.
  • Provide exceptional customer service while maintaining confidentiality and professionalism.
  • Assist employees with understanding payroll processes, deductions, direct deposit changes, and tax withholding updates.

• Timekeeping & Workforce Management Support

  • Monitor timekeeping system activity and assist managers with timecard corrections and approvals.
  • Ensure compliance with organizational policies regarding attendance, overtime, and payroll practices.
  • Review exception reports and identify opportunities to improve timekeeping accuracy.
  • Partner with department leaders to support payroll readiness and processing timelines.

• Payroll Compliance & Record Keeping

  • Maintain payroll records and documentation in accordance with federal, state, and local regulations in addition to the HRIS and timekeeping systems.
  • Support payroll compliance efforts including wage and hour regulations, garnishments, tax reporting, and audits.
  • Assist with payroll reconciliations and reporting activities.
  • Ensure confidentiality and security of employee payroll information.
  • Support ongoing payroll system maintenance and process improvement initiatives.
  • Assist with testing system updates, enhancements, and payroll-related technology implementations.
  • Identify opportunities to improve payroll efficiency, accuracy, and employee experience.

Qualifications:

• Associate's degree in Accounting, Finance, Business Administration, Human Resources, or a related field preferred.
• 2+ years of payroll, accounting, human resources, or related administrative experience preferred.
• Experience supporting payroll processing in a multi-location or hospitality environment preferred.
• Knowledge of payroll principles, wage and hour regulations, and payroll compliance requirements.
• Experience with payroll, HRIS, and timekeeping systems preferred.
• Experience with Workday a plus.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational, problem-solving, and time management skills.
• Strong customer service and communication skills.
• Ability to manage multiple priorities and maintain confidentiality in a fast-paced environment.

Reports To:

• Senior Payroll Manager